Results-driven shift supervisor with a strong background in customer service and team leadership. Known for effective problem-solving skills and a commitment to quality control, contributing to improved guest experiences and operational efficiency.
Overview
9
9
years of professional experience
Work History
Shift manager
bojangles
saluda , SC
03.2022 - 03.2023
Supervised daily operations and ensured adherence to company standards.
Trained new team members on customer service procedures and menu items.
Resolved customer complaints promptly to enhance guest satisfaction.
Assisted in promoting daily specials to increase sales and customer engagement.
Phlebotomist
Davita
greenwood , SC
01.2019 - 01.2021
cannulate pts and start dialysis treatments
Set up dialysis machines and ensure pt safety
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
Shift Supervisor
pizza hut
Saluda, South Carolina
04.2014 - 02.2018
Trained and mentored team members on customer service standards.
Assisted management in resolving customer complaints effectively.
Monitored food preparation processes to ensure consistency and quality.
Maintained accurate records of daily transactions and deposits.
Conducted weekly inventory of supplies, equipment, and food items.
Positioned skilled staff in key areas throughout shift to optimize department productivity.