Marcel Berry
Irvington,NJ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
19
19
years of professional experience
Work History
Supervisor
Costco
07.2014 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Improved equipment efficiency by conducting thorough inspections and implementing regular maintenance procedures.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
Customer Service Sales Representative
Onyx Enterprises LLC
01.2012 - 07.2014
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Supervisor
Costco
08.2005 - 01.2012
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Mail Handler
USPS
10.2004 - 01.2005
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
Education
High School Diploma -
Columbia High School
Maplewood, NJ06.2004
Skills
- Data Analytics
- Business Development
- Operations Management
- Strategic Planning
- Regulatory Compliance
- Equipment Installation
- Blueprint Interpretation
- Equipment monitoring
Timeline
Supervisor
Costco
07.2014 - Current
Customer Service Sales Representative
Onyx Enterprises LLC
01.2012 - 07.2014
Supervisor
Costco
08.2005 - 01.2012
Mail Handler
USPS
10.2004 - 01.2005
High School Diploma -
Columbia High School