Marcel Cummings
Pomona,CA
Summary
Enthusiastic worker willing to take on any task to help organization's mission succeed. Pleasant, hardworking, and reliable with great interpersonal skills.
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash
01.2021 - Current
- Achieved 4.8+ star customer satisfaction rating through proactive communication on order status and effective handling of special delivery instructions.
- Addressed real-time logistical challenges, such as closed merchants or missing items, by coordinating solutions with support teams and customers.
- Managed multi-stop daily workflows and tracked business metrics independently as a self-directed independent contractor.
- Ensured timely delivery of food orders, optimizing routes for efficiency.
- Maintained high customer satisfaction through effective communication and problem-solving.
Fulfillment Associate
Amazon Fulfillment Center
07.2024 - 09.2026
- Counted Inventory with use of technology
- Trained associates in new process path procedures
- Trained new associates on safety protocols and operational procedures to enhance efficiency.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Ensured accurate order picking and packing to meet customer delivery timelines.
Guest Ambassador
Live Nation
07.2023 - 07.2024
- Informed and assisted guests with program details and seating procedures to ensure smooth event experiences.
- Enhanced guest experience by identifying upgrade opportunities and escorting guests to artist meet and greets, fostering memorable interactions.
- Resolved guest complaints promptly, addressing issues to maintain positive relations and ensure guest satisfaction.
Gas Station Attendant
Royal Express Gas Station
01.2021 - 01.2023
- Processed transactions using POS software to ensure smooth customer experiences
- Maintained store cleanliness and organization to enhance customer satisfaction
- Improved product presentation to attract customer attention
- Conducted stock maintenance to ensure product availability on shelves
- Handled cash accurately to uphold financial integrity
- General store maintenance
Audio-Video Production Assistant (Apprenticeship)
Roland A/V
10.2018 - 10.2019
- Maintained cleanliness and organization of green room, break rooms, and restrooms to create a welcoming environment for staff and guests.
- Escorting artists and executives making sure accommodations and requests are met.
- Supported daily office operations by completing light administrative tasks., running errands and lunch requests.
- Ensured high-quality production audio by monitoring sound levels and addressing issues promptly.
- Commerce, CA
Sound Recordist/Post-Production Sound Mixer
I Love You L.A., But... (Short Film)
09.2018 - 09.2018
- Utilized Rode NTG2, MixPre-6, Sennheiser lavaliers to capture high-quality audio.
- Scouted shooting locations aligning with director's vision to enhance production quality.
- Captured scenes in Hollywood and Long Beach, CA
Production Assistant / Audio-Video Tech
Behind the Sounds (A&R Panel)
09.2018 - 09.2018
- Ensured high-quality sound in V.I.P. area for optimal guest experience.
- Adjusted microphone and monitor levels for optimal sound quality.
- Created an inviting atmosphere in the V.I.P. lounge and photo wall for guests.
- Hollywood, CA
Production Assistant (1st AD)
The Kids Are Alright (ABC Studios)
08.2018 - 08.2018
- Distributed call sheets and sides to all departments, ensuring timely access to essential information.
- Assisted 1st AD team in coordinating extras, supporting smooth production flow.
- Maintained correspondence between talent and 1st AD team regarding schedules and paperwork, facilitating clear communication.
- Contributed to projects in Hollywood, CA
Production Assistant
Grammy in Schools Live!
01.2013 - 01.2016
- Collaborated within a team of 30+ members, training new volunteers to enhance team readiness.
- Guided speakers and guests efficiently to their scheduled events on USC campus.
- Los Angeles, CA
Education
Bachelors of Science Degree - Audio Production
The Los Angeles Recording School
Hollywood, CA05-2022
Skills
- Attention to detail
- Adaptability
- Team leadership
- Willing to learn
Timeline
Fulfillment Associate
Amazon Fulfillment Center
07.2024 - 09.2026
Guest Ambassador
Live Nation
07.2023 - 07.2024
Delivery Driver
DoorDash
01.2021 - Current
Gas Station Attendant
Royal Express Gas Station
01.2021 - 01.2023
Audio-Video Production Assistant (Apprenticeship)
Roland A/V
10.2018 - 10.2019
Sound Recordist/Post-Production Sound Mixer
I Love You L.A., But... (Short Film)
09.2018 - 09.2018
Production Assistant / Audio-Video Tech
Behind the Sounds (A&R Panel)
09.2018 - 09.2018
Production Assistant (1st AD)
The Kids Are Alright (ABC Studios)
08.2018 - 08.2018
Production Assistant
Grammy in Schools Live!
01.2013 - 01.2016
Bachelors of Science Degree - Audio Production
The Los Angeles Recording School