Marcel Dyess II

• Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
• Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
• Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
• Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.

• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Established open and professional relationships with team members to achieve quick resolutions for various issues.