Marcel Gil
Atlanta,United States
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Risk Analyst
100% Banco
Caracas, Venezuela
08.2018 - 10.2019
- Advised senior management on appropriate actions based on results from analyses.
- Implemented procedures for monitoring and controlling operational risks.
- Reviewed internal processes for identifying, measuring, monitoring and reporting risks.
Risk Analyst
BBVA Provincial Bank
Caracas, Venezuela
06.2015 - 08.2018
- Advised senior management on appropriate actions based on results from analyses.
- Analyzed portfolio performance and recommended ways to reduce overall risk levels.
- Reviewed internal processes for identifying, measuring, monitoring and reporting risks.
Banking Customer Service Representative
BBVA Provincial Bank
Caracas, Venezuela
06.2012 - 06.2015
- Provided excellent customer service by responding promptly to requests or inquiries.
- Checked customers' identification when necessary in compliance with anti-money laundering regulations.
- Performed general clerical duties such as filing documents related to customer accounts.
- Verified customer signatures against signature cards on file at the branch.
Education
BBA - Accounting
Universidad Central De Venezuela
Venezuela12-2012
Skills
- Credit analysis
- Microsoft Excel
- Problem-solving aptitude
- Team Collaboration
- Fraud assessment
- Attention to Detail
Timeline
Risk Analyst
100% Banco
08.2018 - 10.2019
Risk Analyst
BBVA Provincial Bank
06.2015 - 08.2018
Banking Customer Service Representative
BBVA Provincial Bank
06.2012 - 06.2015
BBA - Accounting
Universidad Central De Venezuela
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