Marcela Alexandria Mayorga
Miami,US
Summary
Hardworking with attention to detail and a focus on delivering excellent customer service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hostess
Saucy Boodah
Miami, FL
07.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Bartender
Osmio Lounge
Miami, FL
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Pool Hostess/Server
Icon Brickell
Miami, FL
11.2023 - 06.2024
- Greeted and welcomed guests to the pool area, providing assistance and information about pool amenities, services, and safety guidelines
- Managed guest seating arrangements, including setting up and arranging chairs, towels, and umbrellas to maximize comfort and convenience
- Maintained cleanliness and organization of the pool area, regularly monitoring and tidying up seating areas, trash receptacles, and poolside facilities
- Provided personalized service to guests, including fulfilling requests for food, beverages, and amenities, and addressing any concerns or inquiries promptly and professionally
Beverage Cart Attendant
Miami Springs Country Club
Miami Springs, FL
10.2022 - 11.2023
- Operating bev cart while ensuring timely service to golfers
- Maintain a thorough knowledge of the menu offerings, including alcoholic & non-alcoholic beverages, snacks, & promotional items
- Understand coordination's for any events/ Work any including beverage service for tournaments, outings, and special club events
Front Desk for Recreations
JW Marriot Marquis Miami
Miami, FL
03.2022 - 01.2023
- Monitor amenities and pool deck areas to ensure cleanliness, safety, and adherence to facility standards
- Promptly report and document any incidents, injuries, or damages, maintaining accurate records and facilitating resolution
- Assist in organizing and coordinating events, ensuring successful outcomes through meticulous planning and execution
- Manage daily scheduling and appointments, optimizing facility usage and ensuring smooth operations
- Continuously engage with guests to ensure their satisfaction is consistently at peak levels, addressing concerns promptly and effectively
- Elevated guest experience through personalized service, proactively addressing needs and ensuring a welcoming atmosphere in the pool area
Banquet Server
04.2022 - 11.2022
- Collaborated with event managers and planners to understand event details and guest preferences, ensuring seamless execution
- Managed the service of appetizers, entrées, and desserts during events, maintaining an organized and efficient flow of service
- Provided guests with drinks while working behind the bar, delivering attentive service and ensuring guest satisfaction
Education
Highschool diploma -
Miami springs Senior High
Miami, FL05.2022
Skills
- Detail oriented
- Active listener
- Bilingual
- Personable
- Customer service
- Adaptability
- Time management
- Service Excellence
- Attention to Detail
- Hospitality
Hobbies and Interests
- Self-improvement
- Health & fitness
Timeline
Hostess
Saucy Boodah
07.2024 - Current
Bartender
Osmio Lounge
07.2024 - Current
Pool Hostess/Server
Icon Brickell
11.2023 - 06.2024
Beverage Cart Attendant
Miami Springs Country Club
10.2022 - 11.2023
Banquet Server
04.2022 - 11.2022
Front Desk for Recreations
JW Marriot Marquis Miami
03.2022 - 01.2023
Highschool diploma -
Miami springs Senior High