Marcela Alexandria Mayorga
Miami,US
Summary
Hardworking with attention to detail and a focus on delivering excellent customer service in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hostess
Saucy Boodah
07.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Bartender
Osmio Lounge
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Pool Hostess/Server
Icon Brickell
11.2023 - 06.2024
- Greeted and welcomed guests to the pool area, providing assistance and information about pool amenities, services, and safety guidelines
- Managed guest seating arrangements, including setting up and arranging chairs, towels, and umbrellas to maximize comfort and convenience
- Maintained cleanliness and organization of the pool area, regularly monitoring and tidying up seating areas, trash receptacles, and poolside facilities
- Provided personalized service to guests, including fulfilling requests for food, beverages, and amenities, and addressing any concerns or inquiries promptly and professionally
Beverage Cart Attendant
Miami Springs Country Club
10.2022 - 11.2023
- Operating bev cart while ensuring timely service to golfers
- Maintain a thorough knowledge of the menu offerings, including alcoholic & non-alcoholic beverages, snacks, & promotional items
- Understand coordination's for any events/ Work any including beverage service for tournaments, outings, and special club events
Front Desk for Recreations
JW Marriot Marquis Miami
03.2022 - 01.2023
- Monitor amenities and pool deck areas to ensure cleanliness, safety, and adherence to facility standards
- Promptly report and document any incidents, injuries, or damages, maintaining accurate records and facilitating resolution
- Assist in organizing and coordinating events, ensuring successful outcomes through meticulous planning and execution
- Manage daily scheduling and appointments, optimizing facility usage and ensuring smooth operations
- Continuously engage with guests to ensure their satisfaction is consistently at peak levels, addressing concerns promptly and effectively
- Elevated guest experience through personalized service, proactively addressing needs and ensuring a welcoming atmosphere in the pool area
Banquet Server
04.2022 - 11.2022
- Collaborated with event managers and planners to understand event details and guest preferences, ensuring seamless execution
- Managed the service of appetizers, entrées, and desserts during events, maintaining an organized and efficient flow of service
- Provided guests with drinks while working behind the bar, delivering attentive service and ensuring guest satisfaction
Education
Highschool diploma -
Miami springs Senior High
Miami, FL05.2022
Skills
- Detail oriented
- Active listener
- Bilingual
- Personable
- Customer service
- Adaptability
- Time management
- Service Excellence
- Attention to Detail
- Hospitality
Hobbies and Interests
- Self-improvement
- Health & fitness
Timeline
Hostess
Saucy Boodah
07.2024 - Current
Bartender
Osmio Lounge
07.2024 - Current
Pool Hostess/Server
Icon Brickell
11.2023 - 06.2024
Beverage Cart Attendant
Miami Springs Country Club
10.2022 - 11.2023
Banquet Server
04.2022 - 11.2022
Front Desk for Recreations
JW Marriot Marquis Miami
03.2022 - 01.2023
Highschool diploma -
Miami springs Senior High