MARCELA BLANCO
Palmdale,CA
Summary
Highly adaptable retail professional with cross-functional training and proven ability to handle diverse store operations. Skilled in customer service, cash handling, fitting room operations, recovery, and merchandising. Recognized for maintaining store appearance to high standards, efficiently closing registers, and handling manager-level calls. Energetic and detail-oriented, with a passion for creating an organized, welcoming shopping experience.
Overview
1
1
year of professional experience
Work History
Seasonal Assistant Manager (Trained) / Retail Associate
JCPenney
Palmdale, CA
09.2024 - Current
- Operate and close cash registers, ensuring accurate daily transactions.
- Handle manager calls to resolve customer concerns and operational issues.
- Perform fitting room duties, assisting customers and maintaining organized spaces.
- Lead store recovery efforts, creating a neat, visually appealing environment.
- Support various departments as needed, applying full cross-training knowledge.
- Maintain high standards for customer service and store presentation.
Education
M.D. - Psychology
Antelope Valley College
Lancaster, CAHigh School Diploma -
Palmdale High School
Palmdale, CA06.2022
Skills
- Cash Register Operations & Closing Procedures
- Manager Call Handling & Issue Resolution
- Fitting Room Assistance & Customer Support
- Store Recovery & Merchandising Excellence
- Inventory & Stock
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Seasonal Assistant Manager (Trained) / Retail Associate
JCPenney
09.2024 - Current
M.D. - Psychology
Antelope Valley College
High School Diploma -
Palmdale High School