Marcela Cabello
Commerce City,CO
Summary
Adept at fostering teamwork and collaboration, I significantly enhanced department performance at Stonebridge Companies. With a strong focus on housekeeping knowledge and customer service, I led initiatives that ensured quality standards and maximized guest satisfaction. My leadership in staff training and development resulted in a culture of excellence and efficiency. Meticulous Executive Housekeeper using Number years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management, employee follow up, and motivation as well as providing excellent customer service through highly-organized services.
Overview
9
9
years of professional experience
Work History
Executive Housekeeping Manager
Stonebridge Companies
04.2023 - 06.2024
- Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
- Mentored junior team members, providing guidance on best practices in housekeeping management techniques for their professional development.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Oversaw laundry operations, managing efficient workflows while maintaining consistently high levels of linen quality for guests.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
Housekeeping Supervisor
Stonebridge Companies
05.2022 - 04.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
Front Desk Agent
Stonebridge Companies
03.2021 - 05.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Housekeeper
Stonebridge Companies
07.2015 - 03.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Education
High School Diploma -
Prairie View High School
Henderson, CO05.2012
Skills
Housekeeping knowledge
Customer service focus
Health and safety compliance
Staff Training and Development
Staff Scheduling
Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Housekeeping Manager
Stonebridge Companies
04.2023 - 06.2024
Housekeeping Supervisor
Stonebridge Companies
05.2022 - 04.2023
Front Desk Agent
Stonebridge Companies
03.2021 - 05.2022
Housekeeper
Stonebridge Companies
07.2015 - 03.2020
High School Diploma -
Prairie View High School
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