Marcela Castillo
Miami
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
2
2
years of professional experience
2019
2019
years of post-secondary education
Work History
Store Manager
Journeys Kidz
Miami
12.2025 - 04.2026
- Managed daily store operations and coordinated staffing schedules.
- Trained and developed team members on customer service techniques.
- Oversaw inventory management, including stock replenishment and organization.
- Implemented promotional displays to enhance customer engagement and interest.
Co-Manager
Journeys Kidz
Miami
08.2025 - 12.2025
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on customer service best practices and store policies.
- Supported inventory management by organizing stock and conducting audits.
Sales Lead Keyholder
Journeys Kidz
Miami
02.2025 - 08.2025
- Assisted customers in selecting stylish footwear for children.
- Maintained store presentation and merchandise organization to enhance shopping experience.
- Managed cash register operations and processed customer transactions efficiently.
Sales Associate
Journeys Kidz
Miami
06.2024 - 02.2025
- Assisted customers in selecting the right footwear for their needs.
- Maintained a clean and organized sales floor to enhance shopping experience.
- Processed customer transactions accurately and efficiently at the register.
Education
Manuel Olivares
Managua , Nicaragua Skills
- Inventory management
- Staff training
- Customer engagement
- Sales forecasting
- Visual merchandising
- Customer service
- Team building
- Store displays
- Performance evaluation
- Conflict resolution
- Process optimization
- Problem Solving
- Leadership skills
- Relationship building
- Operational efficiency
- Store merchandising
- Team development
- Employee retention strategies
- Pricing strategies
- Hospitality and accommodation
- Sales promotion
- Hourly shift management
- Training and mentoring
- Sales expertise
Timeline
Store Manager
Journeys Kidz
12.2025 - 04.2026
Co-Manager
Journeys Kidz
08.2025 - 12.2025
Sales Lead Keyholder
Journeys Kidz
02.2025 - 08.2025
Sales Associate
Journeys Kidz
06.2024 - 02.2025
Manuel Olivares