Marcela Keesling
Liberty Hill,TX
Summary
Offer my skills to your company to stay on track of the schedule and plans of priorities. Willing to compromise on anything to work with you and our teams for the moral support and attention to detail.
Overview
5
5
years of professional experience
Work History
Customer Team Experience
ZP Better Together
Austin, TX
11.2021 - Current
- Accepts potential customers’ calls by answering product and service questions
- Opens customer accounts by account information in the system and maintains customers’ documents by updating account information
- Resolves product or service problems by the customer's complaint to find some solutions; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Team effort by accomplishing related results as needed
- Internal Revenue Service
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Data Transcriber
IRS
Austin, TX
07.2021 - 11.2021
- Transcribe information into data and verify that the resulting data can be used accurately by data processing systems
- Maintain and update the database system as necessary
- Prepare source data for computer entry by compiling and sorting information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
Mail Clerk
IRS
Austin, TX
02.2021 - 07.2021
- Sort and open mail and file tax returns and other documents
- Maintain records and update various documents
Amazon - Delivery Driver
Cargo Leasing Solutions LLC
Austin, TX
05.2020 - 04.2021
- Execute daily pre-trip safety inspections on all equipment
- Inventory all customers’ boxes to make sure they are ensured and stocked in the vehicle
- Verify and complete required documentation and code numbers for boxes
- Comply with hazardous material regulations and procedures
- Deliver packages to customer homes, offices, and private locations as requested
- Completed on-time deliveries by choosing best and most efficient routes.
Curbside Shopper
HEB Grocery Store
Cedar Park, TX
01.2021 - 03.2021
- Provide superior customer service through review and fulfillment of client orders
- Package, transport, and load groceries and merchandise from the store to customer vehicles
- Maintain cleanliness in the working environment.
Inshopper
Instacart
Austin, TX
01.2018 - 05.2020
- Provide superior, through receipt review and fulfillment of customer orders
- Deliver professional, timely, and effective communication to customers regarding their orders to ensure satisfaction before sending them to delivery drivers
- Maintain strong internal and external relations to meet organizational goals and objectives
Cleaning Professional
Maid Affordable
Helotes, TX
08.2017 - 01.2018
- Serve on a professional and customized cleaning service team to meet the unique needs of diverse clients
- Ensure vacant homes are brought from move out conditions to move in ready
- Maintain inventory and stock levels of cleaning supplies
- Maintain individual routes and transportation requirements
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
Education
Associate of Applied Science - General Management - Computer Information Systems, Business Computer Information Systems
Howard College
Big Spring, TX05.2017
Skills
- Multitasking and Prioritization
- Attention to Detail and Organized
- Teamwork
- High-volume call environments
- Team Building
- Handling Customer Complaints
- Microsoft Office
- Honesty and Integrity
Languages
American Sign Language
Native or Bilingual
Timeline
Customer Team Experience
ZP Better Together
11.2021 - Current
Data Transcriber
IRS
07.2021 - 11.2021
Mail Clerk
IRS
02.2021 - 07.2021
Curbside Shopper
HEB Grocery Store
01.2021 - 03.2021
Amazon - Delivery Driver
Cargo Leasing Solutions LLC
05.2020 - 04.2021
Inshopper
Instacart
01.2018 - 05.2020
Cleaning Professional
Maid Affordable
08.2017 - 01.2018
Associate of Applied Science - General Management - Computer Information Systems, Business Computer Information Systems
Howard College