Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcela Landeros

Summary

Driven professional with background experience at JP Morgan Chase, excelling in cash management and customer service. Leveraged Office Administration and organization skills to enhance operational efficiency and client satisfaction. Demonstrated ability to learn quickly and perform efficiently under pressure, contributing to team goals.

Overview

9
9
years of professional experience

Work History

Associate Banker

JPMorgan Chase
02.2021 - Current
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution, minimizing wait times.
  • Balanced cash drawer daily, resolved discrepancies to provide accurate data regarding cash flow.
  • Provided exceptional customer service through active listening skills, empathy, and genuine concern for clients needs and concerns.
  • Opened, closed, and updated accounts. Execute wire transfers, stop payments and account transfers.
  • Educated customers on online banking and mobile banking applications.
  • Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
  • Mentored new associates on bank policies, product offerings, customer service standards ensuring smooth integration into the team environment.

Inventory Stocker

Costco
10.2020 - 01.2021
  • Maintained a clean and organized warehouse, resulting in improved productivity and safety compliance.
  • Streamlined the stocking process for increased efficiency by organizing products in designated sections.
  • Effectively managed stock allocation during peak seasons ensuring optimal product availability for customer needs without overstocking.
  • Upheld company standards of cleanliness throughout the warehouse environment, reducing potential hazards for staff members.
  • Answered customer questions and provided detailed product information.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.

Administrative Assistant/Receptionist

Calvary Cemetery & Mausoleum
09.2015 - 06.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Bank deposits, record keeping.
  • Supported grieving families during funeral services by assisting with set-up, transportation, and other logistical needs.
  • Assisted with burial preparations, ensuring proper measurements and placements for gravesites.
  • Resolved customer problems and complaints.
  • Train new hires

Education

Certificate - Medical Assistant

Kaplan College
Sacramento, CA

Sacramento City College
Sacramento, CA

High School Diploma -

Natomas High School
Sacramento, CA
01-2012

Skills

  • Cash Handling
  • Customer Service
  • Educating Clients
  • Office Administration
  • Organization Skills/Time Management
  • Data Entry/ Multitask
  • Quick Learner/ Efficient under pressure
  • Teamwork

Languages

Advanced Spanish Proficiency;

Read, Write, Translate.

Timeline

Associate Banker

JPMorgan Chase
02.2021 - Current

Inventory Stocker

Costco
10.2020 - 01.2021

Administrative Assistant/Receptionist

Calvary Cemetery & Mausoleum
09.2015 - 06.2020

Certificate - Medical Assistant

Kaplan College

Sacramento City College

High School Diploma -

Natomas High School

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Marcela Landeros