Marcela Martinez
San Antonio,TX
Summary
I am a professional with the ability to work under pressure and with effectiveness. I am a proactive, punctual, charismatic, responsible, organized, and honest worker, and I have the capacity to work with customer service and I can interact with different kinds of people easily. I am passionate about my work, and enjoy teamwork. I have language skills, and I am resourceful. I like the challenge of having to solve problems and I have leadership skills. In addition, I am committed to helping others and supporting community-focused initiatives, bringing empathy, compassion, and dedication to service-qualities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Panda Express
10.2024 - Current
- Support the General Manager in daily.
- Handle inventory, ordering, and cost control.
- Ensure the company producers and standards are followed.
- Motivate and guide my Team members to achieve performance goals.
- Lead by example in professionalism and customer service.
- Handle complaints or difficult customer situations.
- Ensure positive experience and resolve issues promptly.
- Manage scheduling, training, and development of the Team.
- Keep the manager informed about incidents, my team performance, and shift needs.
- Participate in meetings or reporting when required.
- Maintain a clean, organized and safe work environment.
- Steps in as acting manager when the General Manager is absent.
Shift Leader
Panda Express
09.2024 - Current
- Charge of my shift group for 22- associates and store in absence of SM/CH.
- Training FOH and BOH tasks and responsibilities.
- Correctly procedures the open and close store.
- Cash handling procedures and policy.
Logistics Specialist
Amazon
02.2020 - 09.2022
- Worked in a high-volume logistics environment supporting the overall fulfillment, ordering, packing, stocking, and monitoring daily inventory for Amazon logistics warehouse.
- Supported the fulfillment of over 1000 packages per week to ensure on time delivery to consumers.
- Ensured customer satisfaction was met and exceeded on a weekly basis. Monitored via customer service surveys.
Legal and Political Affairs Lawyer
Law Firm Gavilano and Associates SA
01.2019 - 01.2020
- Drafted legal documents and lawsuits.
- Assisted clients during court proceedings and hearings.
- Provided administrative and legal support in a law office environment.
Legal Department Lawyer
CSALUD SA CLINICAS MAISON DE SANTE
01.2018 - 12.2018
- Drafted and reviewed legal documents related to employment matters.
- Assisted in handling labor disputes and provided support during court proceedings.
- Advised and supported clients on workplace legal issues.
Legal Department Legal Assistant
CSALUD SA CLINICAS MAISON DE SANTE
02.2017 - 12.2017
- Supported and Legal Affairs Department in labor law matters.
- Drafted and reviewed legal documents and employment-related claims.
- Assisted clients and provided support during court proceedings.
Costumer Service
VISAJU SAC Stefanel
07.2016 - 01.2017
- Supported daily operations and ensured a positive shopping experience for clients.
- Responded to customer inquiries and resolved concerns in a professional manner.
Legal and administrative Assistant
ASENEI SAC
09.2015 - 07.2016
- Collection of bank portfolio.
- Assisted clients and support legal staff court proceedings.
- Supported office administration, including filing, data entry and handling phone calls.
Paralegal and Legal Assistant
FARMATEL Group
12.2013 - 08.2015
- Drafted and reviewed, and organized corporate legal documents and contracts.
- Assisted in labor law compliance matters for companies.
- Supported attorneys in preparing cases and provide client assistance during proceedings.
- Maintained legal records and managed confidential documentation.
Paralegal and Legal Assistant
MEPRO COMPRA C.A
01.2014 - 10.2014
- Drafted and reviewed, and organized corporate legal documents and contracts.
- Assisted in labor law compliance matters for companies.
- Supported attorneys in preparing cases and provide client assistance during proceedings.
- Maintained legal records and managed confidential documentation.
Assistante Legal
SAMAT
06.2012 - 08.2012
- Company Overview: Municipal Autonomous System of Tax Administration - Department Legal and political affairs.
- Municipal Autonomous System of Tax Administration - Department Legal and political affairs.
Education
English course -
09.2025
English as a second language course -
Northwest Vista College
01.2023
Bachelor of Law degree Validate -
University Inca Garcilaso of The Vega
Lima, Perú01.2018
Bachelor of Law degree -
University of The Andes (ULA)
Mérida, Venezuela01.2013
Highschool degree -
La Presentación School
Mérida, Venezuela01.2006
Skills
- Customer Service
- Detail-oriented
- Teamwork
- Cash handling
- Project management
- Problem-solving
- Embrace of change
- Adaptability
- Organization and planning
Certification
- Landmark Forum
- ServSafe, 2030
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
Panda Express
10.2024 - Current
Shift Leader
Panda Express
09.2024 - Current
Logistics Specialist
Amazon
02.2020 - 09.2022
Legal and Political Affairs Lawyer
Law Firm Gavilano and Associates SA
01.2019 - 01.2020
Legal Department Lawyer
CSALUD SA CLINICAS MAISON DE SANTE
01.2018 - 12.2018
Legal Department Legal Assistant
CSALUD SA CLINICAS MAISON DE SANTE
02.2017 - 12.2017
Costumer Service
VISAJU SAC Stefanel
07.2016 - 01.2017
Legal and administrative Assistant
ASENEI SAC
09.2015 - 07.2016
Paralegal and Legal Assistant
MEPRO COMPRA C.A
01.2014 - 10.2014
Paralegal and Legal Assistant
FARMATEL Group
12.2013 - 08.2015
Assistante Legal
SAMAT
06.2012 - 08.2012
English course -
English as a second language course -
Northwest Vista College
Bachelor of Law degree Validate -
University Inca Garcilaso of The Vega
Bachelor of Law degree -
University of The Andes (ULA)
Highschool degree -
La Presentación School
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