Open To Work
Marcela Oliva
Bronx
Work Preference
Summary
Proactive service professional with expertise in delivering exceptional customer experiences during peak periods. Skilled in addressing diverse customer needs and fostering satisfaction through effective communication. Knowledgeable about menu items and preparation methods, collaborating with team members to uphold high service standards.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
Hutong NYC
01.2024 - 01.2026
- Warmly greet and welcome guests upon arrival with a polished and professional demeanor.
- Managed reservations through Sevenrooms and other POS/reservation systems to streamline guest arrivals.
- Maintain accurate waitlists and quote realistic wait times to guests during peak hours.
- Coordinate efficient seating plans to optimize table turnover while ensuring guest satisfaction.
- Communicate effectively with servers, management, and other staff regarding guest needs and special requests.
- Kept lobby and entrance areas clean, organized, and inviting to enhance overall guest experience.
- Addressed guest inquiries, complaints, and special occasions (e.g., birthdays, anniversaries) with poise and discretion to foster a welcoming atmosphere.
- Maintain knowledge of menu, daily specials, and restaurant events to assist guests.
- Demonstrate strong customer service and conflict-resolution skills in a high-volume, fine-dining setting.
Restaurant Hostess
Casa Dani
01.2023 - 01.2024
- Coordinated seating arrangements to enhance customer satisfaction and adhere to restaurant policies.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Facilitated a welcoming environment for families and guests with special needs to enhance their dining experience.
- Accommodated guests with children and special needs to promote comfortable a comfortable dining experience.
- Assisted serving staff, food runners, and bussers in maintaining a presentable dining room for optimal guest readiness.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Restaurant Hostess
Sushi Ann
NY
01.2023 - 10.2023
- Greeted guests and escorted them to their tables.
- Assisted dining room staff by preparing tables and ensuring a clean environment. by setting and clearing tables; replenishing water or serving beverages.
- Organized and prioritized reservations to accommodate customer needs and optimize seating capacity.
- Received guests warmly and directed them to their reserved tables. and escorted them to their tables.
- Assisted dining room staff by setting and clearing tables, replenishing water, and serving beverages to enhance guest experience.
- Manage reservation system, and organize seating arrangements according to customers' preferences.
Restaurant Hostess
Butler Hospitality
New York
01.2021 - 12.2021
- Cultivated positive guest relations by managing information and coordinating quick seating.
- Maintained cleanliness of tables with tableware, glassware, silverware, and linens to enhance guest experience.
- Gathered information about the size of the guests' party, led them to their seats, and offered menus.
- Assessed server loads to ensure efficient service during peak hours.
- Kept an eye on the dining room staff in order to assess server loads and calculate accurate wait times.
- Processed reservations and to-go orders over the phone, addressed customer inquiries, and communicated wait times to ensure guest satisfaction.
- Took reservations and to-go orders over the phone, answered customer questions, and kept customers informed of wait times.
- Took credit card, cash, and gift certificate payments and gave cash transactions change.
- Coordinated seating arrangements to improve dining room flow during peak hours.
Daycare Assistant
Jenny Chimbays daycare
New York
04.2021 - 10.2021
- Kept the area clean, neat, and hazard-free to protect children, personnel, and families.
- Devised and implemented engaging crafts and activities to foster children's creativity and developmental growth.
- Devised and implemented crafts and other activities in order to pique interest and promote growth.
- Applied patience and diverse behavior modification techniques to maintain a safe and orderly environment for children.
- Used positive behavior management techniques to improve social interactions and emotional development.
- Taught kids how to organize their toys, wash their hands, and demonstrate manners by example.
- Planned and supervised age-appropriate activities, including reading and crafts, to enhance children's learning and social skills.
- Led and organized activities for a group of over 10 children aged 1 to 5 years in a safe environment.
Education
High School -
M542 Manhattan Bridges High School
New York, NYSkills
- Guest seating coordination
- Reservation management
- Dining area upkeep
- Multitasking and prioritization
- Time management
- Fluent in Spanish and English
- Guest relations
- Customer feedback
- Service-oriented mindset
- Communication skills
Timeline
Restaurant Hostess
Hutong NYC
01.2024 - 01.2026
Restaurant Hostess
Casa Dani
01.2023 - 01.2024
Restaurant Hostess
Sushi Ann
01.2023 - 10.2023
Daycare Assistant
Jenny Chimbays daycare
04.2021 - 10.2021
Restaurant Hostess
Butler Hospitality
01.2021 - 12.2021
High School -
M542 Manhattan Bridges High School