Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Karen Tran

Atlanta

Summary

Customer service professional with solid foundation in delivering top-notch service in dynamic and busy settings. Proven ability to handle multiple tasks efficiently while maintaining attention to detail and quality. Known for strong teamwork and adaptability, ensuring smooth operations and satisfied customers.

Overview

7
7
years of professional experience

Work History

Restaurant Hostess

UMI
Atlanta, GA
09.2025 - Current
  • Managed reservation system to optimize seating arrangements and minimize wait times.
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.
  • Collaborated with kitchen and waitstaff to communicate guest needs effectively.
  • Trained new host staff on procedures and customer service standards.
  • Monitored dining area to ensure cleanliness and readiness for incoming guests.
  • Resolved guest inquiries or concerns with professionalism and efficiency.

Hostess

The Reserve Steakhouse, Westin Hotel
Jekyll Island, GA
04.2019 - 08.2022
  • Managed reservation system, optimizing table turnover and guest flow.
  • Welcomed and seated guests, ensuring a positive first impression.
  • Trained new staff on customer service standards and seating protocols.
  • Addressed guest inquiries and concerns promptly, maintaining high satisfaction levels.

Pool Server

WESTIN HOTEL by Marriott
Jekyll Island, GA
05.2022 - 07.2022
  • Delivered exceptional guest service by efficiently taking and processing poolside orders.
  • Maintained cleanliness and organization of pool area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food and beverage delivery.
  • Implemented inventory tracking processes to manage supplies effectively and reduce waste.

Barista

Ding Tea
Atlanta, GA
08.2022 - 08.2024
  • Trained new baristas on beverage preparation and customer engagement techniques.
  • Prepared and served diverse tea beverages in high-volume environment.
  • Managed inventory levels, ensuring timely restocking of supplies and ingredients.
  • Provided exceptional customer service, enhancing overall customer experience.

To-Go Server

H&F Burger / Hops Chicken
Atlanta, GA
08.2024 - 12.2024
  • Delivered exceptional customer service in fast-paced environment, ensuring accurate order fulfillment and timely delivery.
  • Enhanced guest experience by efficiently managing to-go orders and addressing customer inquiries promptly.

Education

College Degree - Marketing

Georgia State University
Atlanta, GA
12-2025

Skills

  • Customer service
  • Effective multitasking
  • Time management
  • Task prioritization
  • Multitasking Abilities
  • Guest seating coordination
  • Sense of urgency
  • Teamwork and collaboration
  • Adaptable mindset
  • Quick learner

Languages

Vietnamese - Beginner

Timeline

Restaurant Hostess

UMI
09.2025 - Current

To-Go Server

H&F Burger / Hops Chicken
08.2024 - 12.2024

Barista

Ding Tea
08.2022 - 08.2024

Pool Server

WESTIN HOTEL by Marriott
05.2022 - 07.2022

Hostess

The Reserve Steakhouse, Westin Hotel
04.2019 - 08.2022

College Degree - Marketing

Georgia State University
Karen Tran