Marcela Rossi
Centennial,Colorado
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable with a proactive attitude and the ability to learn quickly. Eager to contribute to a dynamic team and support organizational goals.
Overview
18
18
years of professional experience
Work History
Patient Services Specialist
Select Physical Therapy
Greenwood Village, CO
09.2023 - Current
- Ensured compliance with all applicable laws, regulations, and standards related to healthcare services.
- Prepared daily reports on registration activities, highlighting areas for improvement.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Volunteer
Girl Scouts of America- Colorado
Centennial, CO
01.2018 - 10.2024
- Managed Product Forecast, Inventory, and Sales across multiple programs (Cookies, magazines, chocolate, nuts, etc)
- Leveraged on hand cookie inventory across an improvised supply network during COVID to maximize on hand product based on customer demand
Business Consultant
Magenta Gourmet
Palm Desert, CA
11.2019 - 04.2021
- Consultant on starting new business
- Worked with owner to create business plan, setup website, as well as apply and obtain all pertinent licenses and permits
Lead EyeCare Advisor
LensCrafters
Escondido, CA
06.2010 - 04.2012
- Quickly promoted from Sales Associate to Shift Leader and then Lead Eye Care Advisor
- Responsible for Sales Goals, Managing workers on the sales floor, lab, and Doctor's office
Intern
Bourbaki Kino/Bar/Grill
Lucerne, Switzerland
09.2007 - 12.2007
- Internship opportunity while studying abroad in Engelberg, Switzerland
- Served and prepared for meals and backed bartenders
- Worked in a team environment sharing skills and techniques with established chefs
Education
Bachelors - Business Management
The Art Institute of California- San Diego
San Diego, CA03.2010
Skills
- Driven Professional
- Trustworthy Commitment
- Team leadership and collaboration
- Effective Communication
- Navigating Stressful Environments
- Proficient in the Microsoft Office Suite & Google Workspace
- Conflict resolution
- HIPAA compliance
- Process improvement
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
Timeline
Patient Services Specialist
Select Physical Therapy
09.2023 - Current
Business Consultant
Magenta Gourmet
11.2019 - 04.2021
Volunteer
Girl Scouts of America- Colorado
01.2018 - 10.2024
Lead EyeCare Advisor
LensCrafters
06.2010 - 04.2012
Intern
Bourbaki Kino/Bar/Grill
09.2007 - 12.2007
Bachelors - Business Management
The Art Institute of California- San Diego
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