Marcela Solis
Anaheim,CA
Summary
Customer service professional with 6+ years of experience delivering exceptional support to diverse clients. Skilled in maintaining in-depth knowledge of company products, policies, and procedures to provide accurate information, effective recommendations, and timely solutions to customer concerns. Proven ability to enhance customer satisfaction while contributing to overall business success.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Paper Mart
Orange, CA
04.2024 - Current
- Resolved customer inquiries and issues efficiently through various communication channels.
- Provided product knowledge and support to enhance customer satisfaction and loyalty.
- Collaborated with team members to streamline order processing and improve response times.
- Maintained accurate records of customer interactions in CRM system for future reference.
- Assisted in training new staff on company policies and customer service protocols.
- Coordinate custom logo and branding requests for clients by working cross-functionally with sales representatives and product mamagement.
Customer Service Representative
Elysium Tiles
Anaheim, CA
03.2022 - 05.2023
- Responded to incoming calls and emails, delivering exceptional customer support and assisting with product inquiries and order statuses.
- Accurately entered orders into the system and dispatched order confirmations promptly.
- Trained new staff on order processing, call handling, and navigating the company website.
- Coordinated pick-up schedules for incoming orders and delegated tasks to warehouse personnel for preparation.
- Assisted drivers during pick-ups by confirming order numbers/company identities and providing paperwork for records.
- Collaborated with sales representatives to ensure precise pricing, discounts, and modifications for client orders.
- Processed payments through cash, cards, and checks.
Shift Supervisor
KFC
Anaheim, CA
11.2017 - 12.2020
- Managed store closing and opening procedures to ensure safety and security
- Answered and resolved customer concerns while providing outstanding service
- Efficiently took orders, received customer payment, and packed orders accurately
- Entered inventory orders weekly to ensure product availability
- Deployed team members in positions to ensure a successful shift
- Trained new employees in job duties, safety protocols, policies and procedures
Education
General Studies
Cypress College
Cypress, CAHigh School Diploma -
Innovation High School
Anaheim, CA06.2018
Skills
- Bilingual Profiency
- Client Relations
- Complaint Handling
- Multitasking and Prioritization
- Data Entry Accuracy
- Interpersonal Communication
- Strong Analytical and Problem-Solving Skills
Timeline
Customer Service Representative
Paper Mart
04.2024 - Current
Customer Service Representative
Elysium Tiles
03.2022 - 05.2023
Shift Supervisor
KFC
11.2017 - 12.2020
General Studies
Cypress College
High School Diploma -
Innovation High School