MARCELA TOVAR
Galena Park,TX
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Manager
Edible Arrangements
Houston, USA
01.2017 - 02.2025
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Enforced customer service standards and resolved customer problems to uphold quality service
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Directed recruitment, hiring, and training of new staff members.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Education
High School Diploma -
Milby High School
Houston, TX05.2008
Skills
- Time Management
- Sales management
- Verbal and written communication
- Staff Training and Development
- Employee training
- Conflict resolution
- Team building
- Employee recruitment
- Work prioritization
- Schedule preparation
- Marketing
- Policy implementation
- Complex Problem-solving
Timeline
Manager
Edible Arrangements
01.2017 - 02.2025
High School Diploma -
Milby High School