Summary
Work History
Education
Skills
Accomplishments
Timeline
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Marcela Valencia

Marcela Valencia

Issaquah,WA

Summary

Motivated professional, well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 20+ years experience with a CPG Dairy background, primary focus of Inventory Control, Warehousing, Supply Chain, and Management. In all areas demonstrating a commitment to maintaining excellent customer satisfaction and contributing to company success. Proficient in BSM, IMI, Oracle, and Microsoft Office.

Work History

Continuous Improvement Manager

Darigold Inc
05.2022 - 06.2023
  • Changed existing processes and implemented new processes such as DMS (Daily Management System) to improve efficiency throughout warehousing and logistic sites.
  • Established and tracked damaged outbound shipments and developed improvement plan and processes by work cross-functionally with multiple teams across impacted areas.

Inventory Control Manager

Darigold Inc
03.2021 - 05.2022
  • Maintained control of cycle counts, physical inventory and discrepancy research
  • Primary contact for site if resource was needed for production quality voluntary restocks/recalls.
  • Processed damaged goods and completed wasted inventory paperwork.
  • Trained team on job duties, company policies, and safety procedures for rapid onboarding.
  • Conducted research to address shipping errors and packaging mistakes.

Inventory Control Coordinator, CP/ID

Darigold Inc
12.2018 - 03.2021
  • Management of inbound and outbound shipments for internal warehouse transfers or to end customers.
  • Reconciliation of inventory at 3d Party Warehouse on daily/weekly basis. If any variances work with site to further research discrepancies.
  • Work collaboratively with multiple Internal & External Teams to ensure orders picked and processed accurately based on customer requirements.
  • Resolve shipment discrepancies and determine resolution process while also trying to identify root cause to ensure issue(s) does not occur again.
  • Monitor incoming emails and address customer request and/or concerns that are routed through various teams.
  • Provide process improvement suggestions and streamlines processes.
  • Actively participate in cross functional projects as needed.

Customer Service Supervisor

Darigold
02.2013 - 12.2018
  • Lead 10 Customer Services Reps while continuously trying to conduct training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Maintained team work schedules to account for changing staff levels and expected workloads in an effort to provide coverage to our Customers and facilities.
  • Actively supported our Sales Teams, Production Facilities, Logistics, and Customers by quickly responding to any questions/concerns via email or phone.

Education

Some College (No Degree) - Business Administration And Management

Yakima Valley Community College
Yakima, WA

Skills

  • Order management
  • Inventory Control
  • Customer service abilities
  • Order Fulfillment
  • Account management
  • Inter-department collaboration
  • Research and due diligence
  • Customer-focused
  • Training Employees
  • Customer Satisfaction
  • Process and Procedure Refinement

Accomplishments

  • Lead the integration of EDI for processing of shipments for multiple 3rd Party Warehouses for both domestic as well as international orders.
  • Active and main participant in Company's upgrade to Oracle Cloud for Customer Excellence and Warehousing Teams ensuring all necessary and future requirements are captured in new system modules.
  • Implemented Fax/Email conversion to EDI for inbound customer orders. Collaborated with internal IT EDI team in addition with 3rd party to successfully deploy project from start to finish as scheduled. This project automated an estimated 70,000 orders per year which were previously processed manually into operating system.
  • Actively supported multiple projects throughout division that helped improve manual processes such as: Customer Route Accounting Handheld Conversion, Inbound Customer Order Review Process, Customer Online Ordering Portal Schedules.
  • Key player in 4 company acquisitions/mergers during 2006-2012.

Timeline

Continuous Improvement Manager

Darigold Inc
05.2022 - 06.2023

Inventory Control Manager

Darigold Inc
03.2021 - 05.2022

Inventory Control Coordinator, CP/ID

Darigold Inc
12.2018 - 03.2021

Customer Service Supervisor

Darigold
02.2013 - 12.2018

Some College (No Degree) - Business Administration And Management

Yakima Valley Community College

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Marcela Valencia