Marcela Adriana Cónguta
Odessa,Fl
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
23
23
years of professional experience
Work History
Retail Sales Associate Manager
5 Dollar Fashion Store
07.2011 - 11.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Office management
Nice Green And Beautiful Landscapeing Inc.
03.2005 - 10.2010
- Assisted with general facility and office management.
- Maintained client files and spreadsheets with office management software.
- Utilized office management software to record and track customer information.
- Executed various administrative tasks, contributing to well-organized office management.
- Oversaw budget preparation and expense tracking for cost-effective office management.
- Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
- Cross-trained to cover other personnel staff duties to facilitate office management.
Main Office Manager
Banco De Colombia
01.1994 - 04.2002
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Education
Master: Administration Foreign Trade -
Jorge Tadeo University
Federico Herbart High School
01.1983
Skills
- QuickBooks
- LA3 (Green Industry Company)
- Payment Processing
- Microsoft Office, Excel and Power Point
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
Additional Information
Office management, Workshop quality policies in customer service, Financial Mathematics and credit analysis, Bank Account Reconciliation, Excellence in customer service, Staff Administration, Payroll, Settlement and payment of Taxes, Corporate banking management, Credit evaluation, Sales of financial products, Billing, Budgeting and compliance strategies, Customer Service, Other File
Personal Information
In my personal and professional life has always been important to have as priority the sense of achievement orientation, so it will have a high level of compliance at work and the total satisfaction of my superiors. During my career I have gained extensive experience in Banking sales and knowledge of administration.
I believe that reliability, initiative, good interpersonal relationship management, teamwork and unity for any business orientation is a must for a good job performance.
I am convinced that to achieve these goals its important personal compromise.
Timeline
Retail Sales Associate Manager
5 Dollar Fashion Store
07.2011 - 11.2016
Office management
Nice Green And Beautiful Landscapeing Inc.
03.2005 - 10.2010
Main Office Manager
Banco De Colombia
01.1994 - 04.2002
Master: Administration Foreign Trade -
Jorge Tadeo University
Federico Herbart High School
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