Marcelina Moreno

• Developed strategic account plans to enhance client relationships and drive revenue growth.
• Collaborated with cross-functional teams to improve service delivery and customer satisfaction.
• Analyzed market trends to identify new business opportunities and refine sales strategies.
• Mentored junior team members, fostering their professional development and enhancing team performance.
• Optimized sales processes through data-driven insights, improving efficiency in account management.
• Conducted regular performance reviews to ensure alignment with company objectives and client expectations.
• Delivered presentations to executive leadership, articulating strategic initiatives and progress updates on accounts.
• Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
• Increased account retention by building strong relationships with clients and addressing their needs promptly.
• Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
• Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
• Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.

Worked with multiple companies to ensure Cross-sales in both Internet and mobile phones. Starlink, Hughesnet and Boost Mobile.