Marceline Resto
Bothell
Summary
Dedicated Community Outreach Coordinator with advanced understanding of empathy, organizational and service principles. Excellent communication and planning abilities. Pursuing new professional challenge with room for advancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Consultant
AvalonBay Communities
Bothell, WA
12.2024 - 02.2026
- Organized property spaces, including model units, amenities and front office
- Managed prospects and residents through various programs like ResidentApp, Salesforce, and MRI. Experience with Microsoft Suite, Yardi, Knock, and the previously mentioned.
- Schedule move-ins with new residents, including preparing legal documentation through leases and scheduling dates with our onsite team to freshen the apartment
- Organized events with various community and professional vendors for resident events
Barista
Caffe Ladro
Bothell, WA
10.2023 - 11.2024
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Handled cash transactions accurately while following company policies regarding cash handling procedures
- Responded effectively to customer complaints or concerns by listening attentively and resolving issues promptly
Leasing Agent
Fort Family
Jacksonville, FL
03.2022 - 10.2022
- Lease apartments to prospective residents; give tours of community while offering monetary deals on said apartments provided by our corporate offices
- Present a welcoming and friendly customer service environment for both new and current residents
- Regularly navigate informational databases such as Knock and Yardi, as well as utilize various Microsoft Office programs such as Word and Excel
Porter/Groundskeeper
Perimeter Realty, Inc
Jacksonville, FL
11.2019 - 01.2021
- Maintained amenities for a 25 apartment complex including pool and BBQ area, fitness club, dog park, movie theater and business center.
- Responsible for guaranteeing daily cleanliness of property grounds by picking up litter, maintaining mail center, monitoring compactor, trash stations and dog pods.
- Ensured pristine appearance of buildings through use of equipment such as leaf blower and power washer.
- Performed routine painting of breezeways, patios and apartment doors.
- Accompanied and supervised contractors while services were performed in apartments.
Doorman/Porter/Elevator Operator
Douglas Elliman Property Management
New York, NY
04.2018 - 04.2019
- Operated and maintained cleanliness of the elevator for residents and visitors.
- Organized and delivered mail and packages to residents.
- Notified management of any necessary repairs or possible equipment concerns.
Education
High School Diploma -
Xavier High School
New York, NYSkills
Property Management
Hospitality Management
Administrative Experience
Mediator
Customer Service
Medical Scheduling
Receptive Attitude
Recordkeeping Skills
Event Planning
Certification
- Driver's License
- Food Handler Certification
Timeline
Community Consultant
AvalonBay Communities
12.2024 - 02.2026
Barista
Caffe Ladro
10.2023 - 11.2024
Leasing Agent
Fort Family
03.2022 - 10.2022
Porter/Groundskeeper
Perimeter Realty, Inc
11.2019 - 01.2021
Doorman/Porter/Elevator Operator
Douglas Elliman Property Management
04.2018 - 04.2019
High School Diploma -
Xavier High School