Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcelino Leal

San Antonio,TX

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

14
14
years of professional experience

Work History

Associate Customer Service Representative

Wells Fargo
San Antonio, TX
02.2024 - Current
  • Developed strong customer relationships to encourage repeat business.
  • Improved product knowledge on continuous basis to provide optimal service and achieve customer satisfaction.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Inbound Sales

Spectrum
07.2022 - 02.2024
  • Deliver exceptional customer service to resolve technical issues and address billing inquiries.
  • Provide product knowledge and guidance to customers to optimize their experience.
  • Collaborate with cross-functional teams to ensure prompt and effective issue resolution.

Bus Operator

VIA Metropolitan Transit
San Antonio, TX
09.2021 - 07.2022
  • Managed fare box and ensured accurate payment from passengers.
  • Provided customer service by assisting passengers with connecting routes and destination inquiries.
  • Maintained a professional and friendly demeanor to enhance passenger experience.

Heavy Equipment Stock Clerk

City of San Antonio SWMD
San Antonio, Texas
04.2012 - 09.2021
  • Logged and tracked outgoing inventory using a charge-out log.
  • Allocated parts to corresponding work orders throughout the shift.
  • Coordinated with vendors for obtaining quotes and issuing purchase orders.
  • Received parts deliveries and ensured accuracy of prices on invoices.
  • Processed invoices and forwarded them to accounts payable.

Education

R/HVAC Certification -

Everest Institute
10.2009

High School Diploma -

Thomas Jefferson High School
01.2002

Skills

  • Customer Service
  • Time management
  • Multi-tasking
  • Team building

Timeline

Associate Customer Service Representative

Wells Fargo
02.2024 - Current

Inbound Sales

Spectrum
07.2022 - 02.2024

Bus Operator

VIA Metropolitan Transit
09.2021 - 07.2022

Heavy Equipment Stock Clerk

City of San Antonio SWMD
04.2012 - 09.2021

R/HVAC Certification -

Everest Institute

High School Diploma -

Thomas Jefferson High School
Marcelino Leal