MARCELL THOMPSON
Canton,OH
Summary
Experienced professional seeking employment to utilize exceptional customer service skills, extensive knowledge of the direct care field, and outstanding critical thinking abilities. Aiming to contribute expertise to a role that values strong interpersonal skills, problem-solving capabilities, and dedication to providing top-notch service. Open to opportunities aligning with a passion for delivering exceptional customer experiences and making a positive impact in any industry.
Overview
9
9
years of professional experience
Work History
Shift Lead for Labor Crew
ALLIANCE CASTING
2016.09 - 2016.12
- Trained new hires on equipment and processes
- Handled sensitive metals and glass after being certified
- Responsible for following guidelines to ensure overall safety
- Exceeded company goals
BILLING SPECIALIST
VXI GLOBAL SOLUTIONS
- Responsible for assisting and supervising operational employees
- Coached and developed agents
- Educated customers about new products and services
- Explained billing protocol
- Came up with different practices to Improve overall quality on the production floor
Busser
Red Robin
2024.03 - 2024.05
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Sanitation Worker
Heinz
2022.05 - 2022.08
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Collected, sorted, and disposed of garbage and recycling from production work areas.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
House Supervisor
DEVELOPING ANGLES
2015.03 - 2017.11
- Responsible for the sole care of mentally and physically disabled clients
- Prepared meals, and managed funds for purchasing necessities for client’s homes
- Administered medication
- Completed first aid, and CPR training
- Managed scheduling for the home
Education
Associate of Arts - business management
University of Phoenix
Tempe, AZ2026-11
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
Timeline
Busser
Red Robin
2024.03 - 2024.05
Sanitation Worker
Heinz
2022.05 - 2022.08
Shift Lead for Labor Crew
ALLIANCE CASTING
2016.09 - 2016.12
House Supervisor
DEVELOPING ANGLES
2015.03 - 2017.11
BILLING SPECIALIST
VXI GLOBAL SOLUTIONS
Associate of Arts - business management
University of Phoenix