Marcella Alphonse
Katy,TX
Summary
Professional with expertise in healthcare field for 15 years of clinical experience in the high volume hospital environment. Transitioning from from direct patient care{ CNA} to Medical billing and coding, bringing an expert level understanding of clinical workflows,medical necessity, and complex terminology. Focused on ensuring billing integrity, reducing DNFB {Discharged not final billed} case, and maintaining rigorous HIPAA standards within a large facility. Clinical documentation,regulatory compliance,department knowledge,and system experience and soft skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Driver
Uber Drivers
Chicago, IL
02.2015 - Current
- Prioritized customer satisfaction by maintaining professionalism and delivering excellent service.
- Obtained signatures from customers upon delivery of goods.
- Enhanced passenger experience through effective communication and attention to individual needs.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
License Agent
Freeway Insurance Services America, LLC
Houston, TX
07.2023 - 03.2024
- Facilitated the binding of auto insurance policies and provided SR 22 documentation to address comprehensive coverage needs.
- Managed uninsured motorist policies across a diverse portfolio in collaboration with over 35 insurance providers.
- Delivered exceptional customer service by addressing client inquiries and ensuring seamless policy administration.
- Analyzed insurance policies to ensure compliance with state regulations and company standards.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Utilized advanced communication techniques when discussing sensitive topics such as policy denial or premium increases with clients.
CNA - Certified Nursing Assistant
Nova Staffing Network Work
Chicago, IL
01.2016 - 11.2019
- Provided exceptional patient care in nursing home and hospital environments, maintaining strict compliance with healthcare standards and protocols.
- Contributed to the overall efficiency of patient care through diligent support and attention to detail.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Educated patients and families on health management and wellness strategies.
Certified Nursing Assistant
Medical Staffing Network Healthcare LLC
Chicago, IL
02.2014 - 02.2019
- Provided direct patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs, documenting changes in patient conditions to report to nursing staff.
- Maintained clean and organized patient environments, ensuring adherence to infection control protocols.
- Assisted with the implementation of care plans, collaborating closely with healthcare teams for optimal outcomes.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
Cna
Renaissance Nursing Home
Chicago, IL
02.2015 - 11.2015
- Provided comprehensive patient care and supported daily living activities, ensuring residents' comfort and well-being.
- Collaborated with healthcare team members to maintain a structured and efficient environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Picker/Packer
Chick-fil-A
Forest Park, GA
07.2014 - 08.2014
- Managed product preparation and packaging, ensuring adherence to operational guidelines and quality standards.
- Surpassed customer expectations through dedicated service and meticulous attention to detail in handling and packaging tasks.
- Maintained organized workstations to support efficient picking and packing operations.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Maintained timely updates on workload progress through effective communication with supervisors.
CNA - Certified Nursing Assistant
Belhaven Nursing Home
Chicago, IL
06.2008 - 06.2014
- Ensured accurate and timely delivery of meal services by managing food tray distribution and collection.
- Assisted in patient mobility and personal hygiene, contributing to overall patient comfort and care.
- Maintained a clean and safe environment, promoting patient well-being and safety.
Cna
Express Salad Warehouse
Morrow, GA
03.2014 - 04.2014
- Operated machinery to process salads, maintaining high standards of quality control and ensuring product integrity.
- Ensured accurate packaging of products, preparing them for timely and efficient shipment.
Cna
ManorCare
Oak Lawn, IL
01.2007 - 12.2007
- Provided essential patient care, including bathing, feeding, and transportation services, to improve comfort and support daily living activities.
- Assisted nursing staff with patient assessments and implemented care plans effectively.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Documented patient information and care activities in electronic health record.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA - Certified Nursing Assistant
Garde Staffing Service
River Oaks, IL
01.2006 - 12.2006
- Monitored and documented vital signs, refreshed bed linens, and upheld exceptional standards of patient care.
CNA - Certified Nursing Assistant
Halsted Terrace
Chicago, IL
01.2005 - 12.2005
- Provided patient care in accordance with nursing staff instructions, maintaining adherence to established healthcare protocols and procedures.
- Ensured consistent and effective delivery of prescribed medical treatments and patient support services.
Cna
ManorCare
Davenport, IA
06.2003 - 11.2003
- Provided support to patients by assisting with daily living activities, including bathing and transportation.
Education
No Degree - Medical Billing Coder
Ultimate Medical Academy
Clearwater, FL09-2026
Associate Degree General Ed - General Studies
Prairie State College
Chicago Heights, IL06-2024
No Degree - High School Diplomas
Penn Foster Career School
Scranton, PA10-2011
No Degree - Certificates Nurse Assistant
Scott Community College
Rock Island, IL05-2002
Skills
- Data Entry
- Patient care
- Vital signs monitoring
- HIPAA compliance
- Basic life support
- Emotional support
- Patient transfers
- Complex Problem-solving
- Emergency response
- Organizational Skills
- English
- Microsoft Excel
- Communication Skills
- Loan Officer Experience
- Loan Processing
- Computer Skills
- Shuttle Driving
- Customer Service
- Analysis Skills
- Loan Origination
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Wound care
- Clinical documentation
- Multitasking and organization
- Critical thinking
- Compassionate communication
- End-of-life care
- Maintaining confidentiality
- Flexibility and adaptability
- Health monitoring
- Cultural sensitivity
- Infection control practices
- Reliable team player
- Documenting behaviors
- EHR management
- Quick problem solver
Certification
- CPR Certification,BLS
- Certification CNA,
- Certified CPI
- Certification limited lines
- Training certificate Alzheimer unit
Timeline
License Agent
Freeway Insurance Services America, LLC
07.2023 - 03.2024
CNA - Certified Nursing Assistant
Nova Staffing Network Work
01.2016 - 11.2019
Driver
Uber Drivers
02.2015 - Current
Cna
Renaissance Nursing Home
02.2015 - 11.2015
Picker/Packer
Chick-fil-A
07.2014 - 08.2014
Cna
Express Salad Warehouse
03.2014 - 04.2014
Certified Nursing Assistant
Medical Staffing Network Healthcare LLC
02.2014 - 02.2019
CNA - Certified Nursing Assistant
Belhaven Nursing Home
06.2008 - 06.2014
Cna
ManorCare
01.2007 - 12.2007
CNA - Certified Nursing Assistant
Garde Staffing Service
01.2006 - 12.2006
CNA - Certified Nursing Assistant
Halsted Terrace
01.2005 - 12.2005
Cna
ManorCare
06.2003 - 11.2003
No Degree - Medical Billing Coder
Ultimate Medical Academy
Associate Degree General Ed - General Studies
Prairie State College
No Degree - High School Diplomas
Penn Foster Career School
No Degree - Certificates Nurse Assistant
Scott Community College