Marcella Estrada
Louise
Summary
Hello, my name is Marcella Estrada. I am a former Document Management Specialist and Bank Teller at The First State Bank of Louise. While at FSB, I preformed in the Electronic Records Management and Customer Relationship building. We streamlined document control processes, enhancing accuracy and efficiency for all FSB branches. I have a proven track record in improving document security and leveraging interpersonal skills to meet customer needs both efficiently and effectively.
Overview
6
6
years of professional experience
Work History
Document Management Specialist
The First State Bank of Louise
05.2016 - 03.2022
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Provided support for document controls and worked with contract documents.
Bank Teller
The First State Bank of Louise
10.2015 - 05.2016
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
High School Diploma -
El Campo High School
El Campo, TX05-2011
Skills
- Document Analysis
- Digital Document Management
- Records management
- Microsoft Office Proficiency
Timeline
Document Management Specialist
The First State Bank of Louise
05.2016 - 03.2022
Bank Teller
The First State Bank of Louise
10.2015 - 05.2016
High School Diploma -
El Campo High School
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