Marco Gomez
Dallas
Summary
Detail-oriented Document Management Specialist with proven ability in ensuring document integrity, quality assurance, and effective communication. Committed to enhancing workflows and maintaining accurate records to support organizational goals. I am a reliable professional who works well independently and as part of a team. With excellent time management and consistent attendance, I deliver strong results in any role that is entrusted to me. My education and work experience have honed my communication, problem-solving, and organizational skills. I am excited for any opportunity, and ready to quickly learn and contribute in any capacity needed.
Overview
5
5
years of professional experience
Work History
Document Management Specialist
Bank of America
Dallas
01.2025 - 10.2025
- Skilled operations professional with a track record of handling over 100 ATM deposit bundles each week, maintaining near-perfect accuracy.
- Adept at overseeing protected check storage systems for quick access.
- Proficient in finding and examining filed checks within one day to aid in fraud cases, audit readiness, and smooth financial workflows.
- Managed document organization and retrieval for internal teams.
- Assisted in maintaining electronic filing systems and databases.
- Implemented quality control measures to ensure document integrity.
Lockbox Processor
Citi Bank
Irving
03.2024 - 12.2024
- Managed lockbox operations to streamline payment collection, help enhance cash flow, and reduce administrative tasks through efficient processing by banking partners.
- Managed multiple tasks simultaneously, while adhering to strict deadlines and guidelines to help protect sensitive customer information.
Transition Specialist
J.P Morgan Chase
Coppell
06.2020 - 03.2024
- Running auto loans, credit card loans, and private banks to ensure that all quality is met and prevent errors in documents.
- Always keep neatness and a healthy environment to ensure all daily work is done, and if any problems arise, direct them to the proper channels.
- Experience with all Microsoft programs, including Word, Excel, Outlook, etc.
- Facilitated smooth transitions for clients during account changes and service updates.
- Managed documentation and compliance requirements during transition phases.
Education
Computer Science
Dallas College
Dallas, Texas, TX01-2023
High School Diploma -
Cross Road Academy
Duncanville, TX01-2016
Skills
- Document management
- Records retention
- Data analysis
- Electronic filing
- Quality assurance
- Customer relationship management
- Teamwork
- Leadership
- Effective communication
- Critical thinking
- Document security
- Attention to detail
- Adaptability
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Document Management Specialist
Bank of America
01.2025 - 10.2025
Lockbox Processor
Citi Bank
03.2024 - 12.2024
Transition Specialist
J.P Morgan Chase
06.2020 - 03.2024
Computer Science
Dallas College
High School Diploma -
Cross Road Academy