Marcella Fierro
Las Vegas Realtor Association
North Las Vegas,NV
1
Language
16
years of professional experience
Results-focused Project Controls Specialist experienced in fostering client relationships and driving engagement strategies. Managed comprehensive campaigns that enhanced customer satisfaction and loyalty through a collaborative approach and adaptability in dynamic environments. Delivered value through strategic communication and project management.
Work History
Membership Engagement Specialist
4 Years 6 Months- Process new member applications which include review of documents provided, data entry, processing payments for dues and fees and a 20–30-minute presentation on requirements and benefits to each applicant.
- Processed new member applications by reviewing submitted documents, entering data, processing dues and fees, and presenting requirements and benefits to applicants in 20–30 minute sessions.
- Process an average minimum of 75 transactions per day, including applications, member and office drops, transfer of members from one office to another, and reinstating members who have been out less than a year.
- Maintained membership database (Rapattoni) by updating member and office information, adding new members, managing lockbox key system database (Sentrilock), and assisting accounting during key billing periods.
- Prepare informational materials for distribution to new members upon completion of the application process.
- Prepared and sent notifications to agents regarding incomplete membership requirements, facilitating their path to full membership.
- Work with other Associations across the country if a member has joined in multiple areas.
Office Manager
4 Years 10 Months- Oversaw daily operations for a Software division company, supported personnel, and developed intra-office communication protocols, as well as direct support to CEO.
- Maintained office efficiency by planning and implementing office systems, seating arrangements, and procurement.
- Prepare and track annual expense reports, supply inventory, and cut annual expenditures by 50 percent.
- Facilitated communication between senior executives and vendors to ensure smooth collaboration. between senior executives, vendors, team members, and community organizations.
- Organized company-sponsored events, perk programs, and increased morale by 50 percent in one year.
Accounting Processor III
6 Years- Processed 1000 invoices weekly for fast-paced technological company, ensuring timely and accurate payments.
- Balanced financial sheets, created monthly accrual reports, and processed invoices for multimillion dollar accounts, supporting overall financial integrity.
- Led a team of 6 to work with Procurement to improve cross department communications and efficiency.
- Led a team of 6 to work with Procurement to improve cross department communications and efficiency.
- Resolved vendor questions and concerns via email, Salesforce, and phone calls, enhancing vendor relationships.
Education
Certification of Completion - Desktop Support Technician
B. A. - Business Information Systems
Skills
Brand awareness
Cross-functional coordination
Problem-solving
Decision-making
Accomplishments
- 18 years’ professional experience working in Database Management Systems, and Customer Relationship platforms. Oracle MarkView, Sharepoint, Salesforce, and Microsoft Applications for Telecommunications, Pharmaceutical, and Realtor industries.
- Reputation for being patient, easy to approach, a resourceful problem solver, and played a huge part in implementing an information system for Oracle that was created for invoice processing in Accounts Payable at Qualcomm Inc.
Languages
English
Full Professional
Timeline
Membership Engagement Specialist
Las Vegas Realtor Association
02.2022 - CurrentRead More
Office Manager
Insulet Corporation
02.2017 - 12.2021Read More
Accounting Processor III
Qualcomm
08.2010 - 08.2016Read More
Ashford University
B. A. from Business Information Systems
Read More
Professional Institute of Technology
Certification of Completion from Desktop Support Technician
Read More