Marcella Jones
Glen Ellyn,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
8
8
years of professional experience
Work History
Medical Assistant
National University of Health Sciences
2020.10 - 2021.12
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Receptionist
Serenity Holistic Health
2020.02 - 2020.10
- Facilitated a warm and inviting experience for patients, scheduled appointments, and managed grievances
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Barista
Starbuck's
2019.08 - 2020.02
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
PRN
Select Specialty LTAC
2014.02 - 2015.08
- Administrative Assistant: Communicated with clinical staff to ensure all appropriate patient information was up to date for optimal care and treatment
- Medical Records/Health Information Credentialing Technician: Compiled packets of medical records for families and law firms for legal cases
- Verified physician and practitioner credentialing information including Malpractice Insurance
- Case Management Assistant: Conferred with patient families to de-escalate emotional situations with patient care
- Assessed patients and/or family members for hospital satisfactory data
- Developed creative therapeutic interventions that catered to individual learning styles and preferences for maximum engagement in treatment.
- Promoted self-awareness in clients through insightful reflection exercises during individual counseling sessions that facilitated personal growth and healing.
Education
Doctorate of Acupuncture -
National University of Health Sciences
08.2024
Master of Science in Oriental Medicine -
National University of Health Sciences
08.2019
Bachelor of Arts in Psychology -
Spring Arbor University
05.2013
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Direct Patient Care
Clinical Documentation
Compassionate caregiver
Insurance Verification
Inventory Management
Insurance Claims
Career Development
- National University of Health Sciences, Lombard, IL, Medical Assistant, 10/2020, 12/2021, Managed medical records for labs, procedures, and diagnostic imaging at the University Clinic
- Serenity Holistic Health, Oak Park, IL, Receptionist, 02/2020, 10/2020, Facilitated a warm and inviting experience for patients, scheduled appointments, and managed grievances
- Starbuck’s, Glen Ellyn, IL, Barista, 08/2019, 02/2020, To inspire and nurture the human spirit—one person, one cup and one neighborhood at a time
- Select Specialty LTAC, Grosse Pointe, MI, PRN, 02/2014, 08/2015, Administrative Assistant: Communicated with clinical staff to ensure all appropriate patient information was up to date for optimal care and treatment Medical Records/Health Information Credentialing Technician: Compiled packets of medical records for families and law firms for legal cases Verified physician and practitioner credentialing information including Malpractice Insurance Case Management Assistant: Conferred with patient families to de-escalate emotional situations with patient care Assessed patients and/or family members for hospital satisfactory data
Volunteer Experience
- John H. Stroger, Jr. Hospital of Cook County Pain Clinic, Student Intern, 05/2018, 12/2018, Observed acupuncture performed on post-operative patients Performed acupuncture for patients at pain clinic
- National University of Health Sciences, Vice Chair for Mixed Martial Arts Club, 09/2017, 09/2018, Demonstrated self-defense positions for education purposes during meetings
Timeline
Medical Assistant
National University of Health Sciences
2020.10 - 2021.12
Receptionist
Serenity Holistic Health
2020.02 - 2020.10
Barista
Starbuck's
2019.08 - 2020.02
PRN
Select Specialty LTAC
2014.02 - 2015.08
Doctorate of Acupuncture -
National University of Health Sciences
Master of Science in Oriental Medicine -
National University of Health Sciences
Bachelor of Arts in Psychology -
Spring Arbor University
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