MARCELLA LITTLE
Bronx,NY
Summary
Positive and upbeat professional with over 10 years of experience with proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of healthcare, compliance standards, facilities and office management. Excels at multi-tasking in a fast-paced environment, completing projects within time and budget constraints.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Special Education Teacher Assistant
NYC Department of Education
03.2018 - 05.2024
- Collaborated with the instructor with the administration of tests, the development of curriculum, and the grading of assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
- Planned and implemented curriculum and activities to promote the development of Positive Behavioral Interventions and Support (PBIS)
- Established and maintained rapport with other staff, students, and parents to facilitate communication and academic progress
- Helped students with special needs learn and grow by performing tasks such as reaching cognitive and development milestones, ranging from language acquisition to social skills progress
- Kept track of students' attendance and progress toward their objectives.
Medical Administrative Assistant
Park Avenue Podiatry & Laser Treatment
05.2014 - 10.2021
- Insurance verification and preauthorization, as well as patient records.
- Received, recorded, and responded to incoming and outgoing telephone and email communication
- Established relationships with Medicare, Medicaid, and private insurance providers to effectively resolve billing issues
- Oversaw the master calendar and scheduled appointments for three providers according to optimal patient loads, clinician availability and surgical scheduling
- Performed front-office duties using data entry skills in the context of a medical database using EMR/EHR
- Maintained the confidentiality of all patient information to comply with HIPAA, internal, and other regulatory standards.
- Assisted in managing vendors, contracts, equipment inspections and compliance for state safety requirements of the facility.
Executive Assistant/ Assistant Site Director
TCI College of Technology
05.2011 - 10.2013
- Promoted during a 1-year tenure with TCI College, culminating in responsibility for coordinating all office functions and supervising a faculty and staff of over 25 people and over 100 students at two locations.
- Recommended and implemented appropriate solutions, sanctions, and discipline for non-compliance with rules and standards for student performance and behavior
- Established and maintained rapport with other staff, and students to facilitate communication and academic progress
- Collaborated with Director and Chairmen to improve financial backing, operational planning, and increased community support by facilitating company banquets and ceremonies with government officials assisting in community affairs.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Maintained office services: organized office operations and procedures, prepared payroll, inspected all incoming and outgoing correspondence, designed filing systems, maintained inventory and designated duties to other administrative staff.
- Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.
Education
Associate of Science - Liberal Arts and Sciences
Cuny Hostos
01.2020
Skills
- Customer/Client relations
- Creative learning strategies
- Excellent written and oral communication skills
- Multi-line Telephone Systems
- Critical thinking
- Conflict/ problem resolution
- G Suite knowledgeable/ Microsoft
- Data entry
- Data organization
- Sensitive material handling
- EMR/EHR
Certification
- NYS Teaching Assistant
- Youth Mental Health First Aid
- School Violence Prevention and Intervention, DASA
- NYS Podiatric Radiography for Unlicensed Individuals
- New York State Life Insurance Agent
- New York City Taxi & Limousine Commision License
Timeline
Special Education Teacher Assistant
NYC Department of Education
03.2018 - 05.2024
Medical Administrative Assistant
Park Avenue Podiatry & Laser Treatment
05.2014 - 10.2021
Executive Assistant/ Assistant Site Director
TCI College of Technology
05.2011 - 10.2013
Associate of Science - Liberal Arts and Sciences
Cuny Hostos