Marcella Ridley
Riverside,CA
Summary
Organismal Biology graduate passionate about the quality and care of animals. With 10+ years in customer service, having worked with diverse individuals and personalities, thrived in fast paced environments, and set examples for peers to follow. I'm a diligent worker with competence, integrity, and initiative.
Overview
14
14
years of professional experience
1
1
Certification
Work History
BOH Manager/Inventory Manager
The Artist Tree
Hollywood, CA
08.2020 - Current
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Supported loss prevention goals by monitoring shopper behavior.
- Guided medical patients and adult customers through the process of understanding, selecting and purchasing cannabis products, such as flower, concentrates, edibles and topicals.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Conducted monthly inventories of raw materials and components on work floor.
- Accepted merchandise and entered appropriate coding into company tracking system.
- Packed and unpacked shipments, collaborating with the GM on discrepancies and kept precise log of receipts.
Facility Manager
M&P Services
Nashville, TN
08.2010 - Current
- Of HR with 50+ employees
- Lead janitorial supervisor of Metro Government buildings
- Schedule OSHA training and maintain OSHA Regulations in governmental construction and Metro janitorial
- Documented information using Office 365 & QuickBooks
- Organized and maintaining agendas of employees
- Scheduled executive meetings
- Maintain employee records and schedules
- Assisted running Federal Background checks
Animal Care Intern
Marine Mammal Care Center
Los Angeles, CA
01.2017 - 04.2017
- The Marine Mammal Care Center: California seals, California sea lions, elephant seals
- Cleaning: Water Quality, drain covers, kitchen and medical room, laundry, kennel’s, dishes
- Feeding/Food prep: Mass feed, Tube feed
- Fish thawing/quality, weighing out feeds, preparing gruel/resorb/intake, medication pull & prep
- Other: Ferrel ID reading, tagging, record keeping, animal intake restraining, new intake animal paperwork.
- Restrained animals safely during exams and procedures.
- Protected animals from care errors by maintaining clear and secure tags.
- Collected, prepared and labeled samples for laboratory testing, culture and microscopic examination.
- Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
Animal Care Intern
Dolphins Plus
Key Largo, FL
05.2017 - 08.2017
- Care and Training Internship at Dolphins Plus Marine Mammal Responder
- Animal Support: Prepare fish buckets for each animal, Record keeping, water quality
- Husbandry: Prepare hydration tubes, diet prep, prepare daily vitamins,
- Animal Training: Identifying each dolphin, learn dolphin Sd’s and behavior criteria, approved B-point, assist trainers in training new behaviors, administer enrichment devices
- Customer Service: Know types of programs offered, perform educational briefings and crowd control, suit guest with vest and wetsuits
- Assisted senior staff with blood analyses and physical assessments.
- Prepared food, cleaned enclosures and administered medications to treat acute and chronic conditions.
- Protected animals from care errors by maintaining clear and secure tags.
Education
Bachelor of Science - Organismal Biology D Ecology, Health Microbiology
Middle Tennessee State University
Murfreesboro, TN2016
Skills
- Staff Scheduling
- Investigating Complaints
- Employee Performance Evaluations
- Supply Ordering and Management
- Delegating Assignments and Tasks
- Money Handling
- Customer Experience
- Microsoft proficient
Certification
Middle Tennessee State University Murfreesboro, TN
Microsoft Office proficient
CPR/AED/First Aid. Instructor
Red Cross Swim Instructor
Timeline
BOH Manager/Inventory Manager
The Artist Tree
08.2020 - Current
Animal Care Intern
Dolphins Plus
05.2017 - 08.2017
Animal Care Intern
Marine Mammal Care Center
01.2017 - 04.2017
Facility Manager
M&P Services
08.2010 - Current
Bachelor of Science - Organismal Biology D Ecology, Health Microbiology
Middle Tennessee State University
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