Marcella Santos
Turnersville,NJ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Office Assistant/Operations Support Assistant
Beautiful Minds Therapy and Consultation
09.2023 - Current
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Collected Co-Pay payments, processed transactions and updated relevant records.
- Assisted with auditing and billing tasks.
- Reached out to insurance companies to verify coverage.
- Tracked important information in Google spreadsheets using client data.
- Balanced employee availability, client schedules, and maximum load levels when scheduling appointments.
Fulfillment Expert
Target
09.2018 - 11.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Kept work areas neat, clean and free from debris.
Paraprofessional
Bankbridge Development Center
11.2021 - 03.2023
- Reported on student progress, behavior, and social skills to parents.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance, and assessments.
- Helped feeding and daily living skills to support physical and emotional well-being.
Teacher Assistant
Kid Academy
10.2017 - 08.2018
- Maintained safety and security by overseeing students in classroom/outdoor environments.
- Assisted teachers with supervision and care of group of children.
- Responded to student needs and questions promptly.
- Communicated regularly with parents about daily activities and behaviors.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Organized and supervised large and small group activities.
- Documented daily food attendance, enrollments and withdraws and monthly food claims in state-regulated system.
Team Member
Chick-fil-A
08.2016 - 10.2017
- Operated register to process payments and collect cash payment for order totals.
- Cultivated warm relationships with regular customers.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Arts - Sociology
Rowan University
Glassboro, NJ12.2021
Associate of Arts - Sociology
Rowan College of South Jersey
Sewell, NJ12.2019
Skills
- Customer Service
- Friendly, Positive Attitude
- Critical Thinking
- Microsoft Office
- Collaboration
- Data Management
- Payment Collection
- Invoicing and Billing
- Data Entry
- Insurance Verification
Timeline
Office Assistant/Operations Support Assistant
Beautiful Minds Therapy and Consultation
09.2023 - Current
Paraprofessional
Bankbridge Development Center
11.2021 - 03.2023
Fulfillment Expert
Target
09.2018 - 11.2023
Teacher Assistant
Kid Academy
10.2017 - 08.2018
Team Member
Chick-fil-A
08.2016 - 10.2017
Bachelor of Arts - Sociology
Rowan University
Associate of Arts - Sociology
Rowan College of South Jersey
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