Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision, and campaign enhancement. Prepared to bring 5+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Authority Brands:
Led a CRM migration to implement ServiceTitan with the MarketingPro integration to enhance marketing effectiveness. Additionally spearheaded and executed a call center revenue optimization project focused on improving lead response time, contract rates, and number of contact attempts. This initiative resulted in a 15% increase in online lead bookings, an 8 percentage point rise in conversion rates, and a 4 percentage point reduction in cancellation rates, ultimately boosting ROI.
International Franchise Association:
Served as the staff liaison for the Marketing and Innovation Committee, overseeing the development of marketing-focused discussion topics and coordinating committee engagement with broader membership. These efforts led to a 20% increase in committee visibility and membership participation.