Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Marcella Simpson

Clarion,PA

Summary

Detail-oriented Pharmacy Technician experienced in workflow optimization and pharmacy records management. Proven ability to enhance customer satisfaction through effective complaint resolution and adherence to HIPAA regulations, contributing to a positive patient experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walmart
Clarion, PA
07.2022 - Current
  • Processed prescription orders efficiently using pharmacy management software.
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels and organized medication storage areas systematically.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Assistant Manager

Dominos's Pizza
Clarion, PA
10.2019 - 07.2022
  • Streamlined operational processes to enhance efficiency and reduce service times.
  • Trained and mentored staff on customer service best practices and pizza preparation techniques.
  • Assisted in inventory management, ensuring accurate stock levels and minimizing waste.
  • Conducted regular quality checks to maintain high standards of food safety and hygiene.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Crew Member

McDonald's
Clarion, PA
05.2019 - 10.2019
  • Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
  • Collaborated with team members to meet peak demand during busy hours, enhancing workflow efficiency.
  • Maintained cleanliness of work areas, following health regulations and promoting hygiene practices.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

Education

Doctor of Pharmacy - Pharmacy

LECOM School of Pharmacy
Erie, PA
05-2030

Associate of Science - Pre-Pharmacy

South College
Knoxville, TN
05-2024

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Pharmacy and customer records management
  • Troubleshooting malfunctioning equipment
  • Certified pharmacy technician (cpht)
  • Customer complaint resolution
  • Workflow optimization

Certification

  • CPhT - Certified Pharmacy Technician
  • CPR Certification
  • Immunization Certification

Interests

  • Enjoy participating in hiking for overall physical and mental well-being
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Cooking
  • Music
  • Electronics and Circuit Building
  • Avid Reader

Timeline

Pharmacy Technician

Walmart
07.2022 - Current

Assistant Manager

Dominos's Pizza
10.2019 - 07.2022

Crew Member

McDonald's
05.2019 - 10.2019

Doctor of Pharmacy - Pharmacy

LECOM School of Pharmacy

Associate of Science - Pre-Pharmacy

South College