Marcella G Perez
San Diego,CA
Summary
Seasoned EHR Training Specialist, with 22 years of experience working in various areas within the military health care system. Well known for a strong work ethic, leadership skills, resourcefulness, and team building, to name a few. Authoritative and clear communicator with enthusiastic approach, ready to lead the team into the next challenge.
Overview
23
23
years of professional experience
Work History
Site Lead/Clinical Functions Advisor
Defense Health Agency
San Diego, CA
10.2017 - Current
- Oversees the operations within the Training Department and ensures smooth operation of the second largest Military Treatment Facility in the world. This site provides sustainment training and support to over 8,000 end users within Naval Medical Center San Diego, outlying branch clinics, and operational units within. As the main hub, we collaborate support for other MTFs within the region and serve as the example to emulate. Type of instruction provided includes, in class, over the shoulder, 1:1, and virtual.
- Conducts clinical rounding to follow-up with end users and leadership, maintaining a rapport with our clients and showing our availability to them and presence.
- Facilitates weekly training to ensure all instructors keep up to date with software updates, protocol changes as well as instructional and professionalism skills.
- Generates monthly reports to send to DHA.
- As a user of Service Now, actively monitors and triages tickets, assigning them appropriately for faster resolution.
- Manages and motivates employees to be productive and engaged in work by always setting the example with a positive and energetic attitude.
- Cross-trained existing employees to maximize team knowledge and performance, to ensure CFAs feel confident in their daily job duties.
- Resolves staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved staffing assignments ensuring fair treatment of all by creating training and rounding schedules while closely monitoring call-outs to make updates.
- Cultivates a positive rapport with fellow employees to boost morale and promote employee retention. Our site is one of the largest with the best retention.
Hospital Corpsman
US Navy (Active Duty And Reserves)
Camp Pendleton, CA
02.2001 - 03.2022
- Served in several leadership roles, supervising between 10-26 health technicians.
- Training Unit Coordinator in a unit of 45 reservists, schedules and delegates training as needed for yearly required training for military members.
- Seamlessly manages schedules for several assigned duty rotations within the unit.
- Built a reputation as a skillful and energetic trainer; provided education and instruction on Basic Life Saving skills amongst other topics. Certified Basic Life Saver Instructor, 10yrs.
- Seamlessly transitions to a wide range of health care administration and management positions for medical departments in the inpatient and outpatient setting.
- Played integral role in achieving full medical and dental readiness of 1,700+ reservists preparing for peacetime and wartime deployments worldwide.
- Inspired top performance and realized outstanding staff retention through hands-on counseling, mentoring and career development for medical department personnel.
- Established a program for interviewing, evaluating and assisting personnel to specific areas or positions that capitalized on talents and strengths, and optimized staff utilization.
- Exhibited proven leadership and sound, on-the spot decision making during high stress situations.
Education
Bachelor of Science -
Vincennes University
Vincennes, IN12.2017
Skills
- MHS Genesis Ambulatory/Lab Track Certified
- JLV Proficient
- VideoConnect
- Clinical Documentation
- Report Generation
- Workflow Analysis
- Experience with Service Now System
- Excel,Word, PowerPoint, Teams proficient
- Project Management
- Software Troubleshooting
- Healthcare IT Knowledge
- Supervisor/Management Experience
- Conflict Resolution
- Team Leadership
- Employee Retention
- Excellent Communication Skills
Timeline
Site Lead/Clinical Functions Advisor
Defense Health Agency
10.2017 - Current
Hospital Corpsman
US Navy (Active Duty And Reserves)
02.2001 - 03.2022
Bachelor of Science -
Vincennes University