Shiffonique Pereira
Navarre,USA
Summary
Medical Office Administrator who is a Retired Air Force Veteran with 18 years of experience in customer service as hotel manager overseeing all operation, day-to-day activities in hotel organization. Personal trainer for USAF validating and inputting test scores for over 8,500 patriots within Hurlburt Field base populate. Lead instructor for 1st Special Operation Squadron delivering administrative support and protecting paper records for the entire installation. Recognized and responded to over 360 acute emergency situations by following established procedures provided by American Heart Association. Authorized to work in the US for any employe
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinical Functions Advisor (CFA)
DHA/Level Touch
01.2023 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
- Certified in 4 tracks: Ambulatory, Ancillary, Rad/Pharmacy & Laboratory
- Collect data regarding base needs, identify by superusers and has the ability to adjust training based on facility staffing requirements
- Work schedule: 0630-1530/0700-1600
Certified Medical Office Administrative (MOA)
White-Wilson Medical Center
06.2020 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Uploading daily paperwork (ABN's)
- Labs orders, drug screens paperwork and notification from outsource doctors and in house providers
- Answering incoming calls
- Generating copies of labs results and matching diagnoses codes to patients charts
- Excellent communication skills, both verbal and written.
- Work schedule: 0700-1400 (part-time)
Armed Custom Protection Officer
G4S Secure Solutions
05.2018 - 06.2020
- Ensured compliance with regulatory requirements by staying current on industry standards and best practices related to physical security measures.
- Enhanced security measures by conducting thorough inspections and implementing advanced surveillance techniques.
- Ability to work freely or in group setting to protect people and property
- Certificated armed guard that works at various locations following standards and procedure according to G4S policy
- Effectively communicate with visitors, patients, staff and Supervisory Staff in a friendly, respectful, cooperative and pleasant manner
- Work schedule 0630-1530 (part-time)
Operations Manager, Customer Experience
United States Air Force, USAF
07.2000 - 04.2018
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Estimated costs associated with operations, including repairs or preventive maintains
- Manage work orders, repair or replacement services.
- Review, rewrite Operative Instruction (OI), and approve off base contracts
- Work schedule 0600-1500
Education
Master of Science - Master Science Leadership
Trident University International
Cypress, CA04-2022
Certification in Medial Office Adminstration - MOA
Fortis College
Pensacola, FL06-2020
BBA - Business Administration And Management
Trident University International
Cypress, CA05-2016
Skills
- Time management
- Relationship building
- Training and mentoring
- Performing patient support by assisting with schedule appointments in Athena and Orchard
- Takes, records, and reports patient vital signs using Medical equipment
- Documents patients care interventions and education in medical record
- Documents patient's chief complaint and reason for visit, allergies, and current medications in the chart for review by provider
- Presentations and public speaking EHRu
- Microsoft Office (word/excel)
- Medical Scheduling ( MHS Genesis)
Certification
Certified Dental Assistant CPR Certification AED Certification X-Ray Certification Nitrous Oxide Certification Registered Dental Assistant BLS Certification Certified Professional Coder AHIMA Certified Coding Specialist
Timeline
Clinical Functions Advisor (CFA)
DHA/Level Touch
01.2023 - Current
Certified Medical Office Administrative (MOA)
White-Wilson Medical Center
06.2020 - 01.2023
Armed Custom Protection Officer
G4S Secure Solutions
05.2018 - 06.2020
Operations Manager, Customer Experience
United States Air Force, USAF
07.2000 - 04.2018
Master of Science - Master Science Leadership
Trident University International
Certification in Medial Office Adminstration - MOA
Fortis College
BBA - Business Administration And Management
Trident University International
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