Marcelle Pino
Customer service
Woodbine,MD
Summary
Flexible and organized manager with 3 years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
28
28
years of professional experience
4
4
years of post-secondary education
Work History
Restaurant Manager
Brazil Gourmet
Damascus
12.2020 - Current
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
Stay Home Mom
Myself
Germantown
03.2011 - Current
- Take care of my daughter
- Tame care of our home
- Completed day-to-day duties accurately and efficiently.
Travel Agent
Brazilian Market & Cafe
Silver Spring
09.2008 - 09.2011
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Prepared customized itineraries based on customer needs and preferences.
- Processed payments from clients via cash or credit cards.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
House Cleaner
Myself
Manassas
01.2006 - 09.2008
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Polished metal fixtures in kitchen and bathroom areas.
- Washed windows inside and outside as needed.
- Organized closets according to customer specifications.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Cleaned various surfaces using appropriate cleaning agents and tools.
- Organized cleaning supplies and equipment for efficient access and use.
- Maintained high standards of cleanliness in residential spaces consistently.
- Developed effective cleaning schedules to manage time and tasks efficiently.
- Communicated with clients to understand specific cleaning needs and preferences.
- Trained new cleaners on proper techniques and safety protocols.
- Inspected completed work to ensure quality and thoroughness of cleaning tasks.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Nanny
Paige G.
Annapolis
09.2001 - 09.2006
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing.
- Planned age-appropriate activities to help foster physical, mental, and emotional development.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Instructed the children in proper behavior, manners, health habits.
- Supervised daily activities and ensured safe play environments for children.
- Prepared nutritious meals and snacks tailored to children's dietary needs.
- Organized educational games that promoted learning and development.
- Communicated regularly with parents about children's progress and behavior.
- Managed schedules, including playdates, appointments, and extracurricular activities.
- Implemented bedtime routines to establish consistent sleeping patterns.
- Maintained cleanliness and organization in children's play areas and rooms.
Telemarketing Sales Representative
Net TV
Maceio
02.1998 - 08.2000
- Conducted outbound calls to potential customers in order to generate sales leads.
- Built relationships with clients through effective communication and customer service.
- Followed up on inquiries from potential customers in a timely manner.
- Assisted customers in selecting appropriate products to meet their needs and preferences.
- Maintained current knowledge of the company's products, services, promotions, and pricing.
- Processed payments using a variety of methods such as cash, credit cards, checks, money orders.
- Worked with other team members to ensure customer satisfaction.
- Developed relationships with customers through follow-up calls or emails after sales were completed.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Education
Counseling Temperament And Psychology - Counseling Psychology
NCCA FLORIDA
11.2021 - 11.2025
High School Diploma -
Anchieta
Maceio , ALSome College (No Degree) - Human Resources Management
Montgomery College
Rockville, MDSome College (No Degree) - Marketing Research
Montgomery College
Rockville, MDCPR
Montgomery College
Rockville, MDSkills
- Customer Engagement
- Operations Management
- Schedule Coordination
- Restaurant Operations Management
- Recruitment
- Menu Development
- Staff Management
- Staff Scheduling
- Adaptable
- Supervisory Skills
- Organization and Prioritization
- Customer Service Best Practices
- Conflict Resolution Techniques
- Employee Recruitment Expertise
- Training and Development
- Performance Improvement
- Hiring and Training
- Complaint Resolution
- Shift Management
- Customer-Oriented
- Marketing and Advertising
Timeline
Counseling Temperament And Psychology - Counseling Psychology
NCCA FLORIDA
11.2021 - 11.2025
Restaurant Manager
Brazil Gourmet
12.2020 - Current
Stay Home Mom
Myself
03.2011 - Current
Travel Agent
Brazilian Market & Cafe
09.2008 - 09.2011
House Cleaner
Myself
01.2006 - 09.2008
Nanny
Paige G.
09.2001 - 09.2006
Telemarketing Sales Representative
Net TV
02.1998 - 08.2000
High School Diploma -
Anchieta
Some College (No Degree) - Human Resources Management
Montgomery College
Some College (No Degree) - Marketing Research
Montgomery College
CPR
Montgomery College