Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcello Rivera

Waukegan,IL

Summary

Dynamic and dedicated professional with strong communication skills and a proven track record in customer service at Chaifetz Arena. Proficient in Microsoft Excel, I excel at creating positive experiences for guests while efficiently managing diverse responsibilities. Committed to enhancing operational efficiency and fostering a welcoming environment.

Overview

6
6
years of professional experience

Work History

Student Worker

Saint Louis University Pius XII Memorial Library
09.2024 - Current
  • Assisting patrons, checking library materials in and out, collecting books from the stacks to send to other libraries, checking student IDs, and many more customer-service oriented duties.

Guest Experience

Chaifetz Arena
09.2024 - Current
  • Primary provider of direct service to guests, providing a safe environment for guests and ensuring all service needs are met.
  • Work in positions as needed including; usher, ticket taker, suite staff, parking attendant, golf cart operator, wheelchair attendant, and door guards.

Front-End Associate

Jewel Osco
12.2023 - 08.2024
  • Provided customer service by guiding and assisting customers with their grocery needs, contributing to a positive and memorable shopping experience.
  • Scanning and bagging costumer's groceries with care in a timely manner

Bookseller

2nd & Charles
06.2022 - 08.2023
  • Provide customers with the highest level of customer service by greeting each customer, communicating and assisting customers with questions and orders, and efficient cashiering.
  • Recover the sales floor during each shift, including, but not limited to picking up items, shelving books and product, straightening bookshelves and tables, and store housekeeping tasks as required.

Intern

JGMA
08.2022 - 05.2023
  • Working on structural design projects through building models of current projects
  • Assisting with administrative tasks such as printing documents, making copies, and filing samples

Teacher's Aide

Learn 10 Charter School
09.2021 - 05.2022
  • Assisted teachers with printing assignments, laminating materials, and organizing classrooms
  • Supervised students in class, gym, and lunch
  • Respond to student questions regarding their class instructions
  • Organize and decorate hallway bulletin boards and teacher's classrooms

Intern

Joel Kennedy Constructing Corporation
08.2019 - 05.2021
  • Answered multi-line phone system and routed incoming calls to 6 team members
  • Assisted my department with administrative tasks such as printing documents, making copies, and scanning company files
  • Organized and distributed weekly paychecks

Car Washer

Joel Kennedy Constructing Corporation
09.2020 - 01.2021
  • Washed 20 company fleet vehicles, which included trucks and passenger vehicles
  • Detailed the inside of all the vehicles
  • Cleaned and organized the garages

Education

Bachelor of Science - Accounting

Saint Louis University
St. Louis, MO
05-2027

Skills

  • Communication skills
  • Microsoft Office Specialist: Excel Associate (Office 2019)
  • Customer service
  • Office administration
  • Front office support
  • Telephone system operation

Timeline

Student Worker

Saint Louis University Pius XII Memorial Library
09.2024 - Current

Guest Experience

Chaifetz Arena
09.2024 - Current

Front-End Associate

Jewel Osco
12.2023 - 08.2024

Intern

JGMA
08.2022 - 05.2023

Bookseller

2nd & Charles
06.2022 - 08.2023

Teacher's Aide

Learn 10 Charter School
09.2021 - 05.2022

Car Washer

Joel Kennedy Constructing Corporation
09.2020 - 01.2021

Intern

Joel Kennedy Constructing Corporation
08.2019 - 05.2021

Bachelor of Science - Accounting

Saint Louis University

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