Marcelo Duarte
Orlando,FL
Summary
Versatile business leader bringing 20 years of experience as accomplished leader. Strategic problem-solver, change manager and visionary executive with success implementing plans to meet current and future needs.
Overview
19
19
years of professional experience
Work History
President and Founder
Logos Ministries Intl
03.2012 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Supported project management team for optimal performance.
- Reduced operational costs through strategic cost management initiatives.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
Consultant System Engineer
Modis Information Technologies
Orlando, FL
03.2008 - 02.2010
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and initiated projects, managed costs, and monitored performance.
- Developed and implemented strategic project plans to meet business objectives.
Technical Support Specialist
Symantec
Heathrow, FL
2006 - 2008
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented support interactions for future reference.
Manager of Operations
Disney Cruise Lines
Orlando, FL
2004 - 2006
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
Education
Master of Science - Theology
Charis Bible College
Woodland Park, CO05.2013
Bachelor of Science - Systems Engineering
UERJ - University of Rio De Janeiro
Rio De Janeiro, Brazil12.1993
Associate of Science - Communications Systems Technology
ABEU - University
Belford Roxo, RJ - Brazil12.1988
Skills
- Regulatory Compliance
- Talent Recruitment
- Media Relations
- Company Representation
- Employee Relations
- Project Management
- Business Planning
- Cost Control
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Italian
Elementary
Values
The top 5 values I have are:
1 - Integrity
2 - Respect
3 - Responsibility
4 - Honesty
5 - Compassion
Timeline
President and Founder
Logos Ministries Intl
03.2012 - Current
Consultant System Engineer
Modis Information Technologies
03.2008 - 02.2010
Technical Support Specialist
Symantec
2006 - 2008
Manager of Operations
Disney Cruise Lines
2004 - 2006
Master of Science - Theology
Charis Bible College
Bachelor of Science - Systems Engineering
UERJ - University of Rio De Janeiro
Associate of Science - Communications Systems Technology
ABEU - University
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