Marcelo Palacios
Lehigh Acres,FL
Summary
Seasoned Operations Manager and talented leader with 15+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Mpalacios Blinds, Inc.
01.2017 - Current
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sales Executive
Mpalacios Blinds, Inc.
01.2016 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Created and implemented successful sales campaigns to drive leads and increase sales by 10%
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
Education
No Degree - Music Performance
Laredo Community College
Laredo, TX06.1984
High School Diploma -
ISUCH
Santiago, Chile11.1981
Skills
- Finance and Accounting Oversight
- Project Workflow Management
- Process Development and Streamlining
- Marketing Campaigns
Timeline
Manager of Operations
Mpalacios Blinds, Inc.
01.2017 - Current
Sales Executive
Mpalacios Blinds, Inc.
01.2016 - Current
No Degree - Music Performance
Laredo Community College
High School Diploma -
ISUCH