Marcelo Rocha

Consistently maintained President’s club status. Excelling in all areas of position. Including vehicle sales extended service plan, penetration, customer, satisfaction surveys, and overall sales conversion rates

• Responsible for acquiring and managing inventory, creating appealing listings, responding to buyer questions, packaging and shipping while maintaining a 100% positive feedback rating. Handling returns and after purchase customer needs.

• Responsible for acquiring new clients as well as maintaining existing client relationships through retail sales, outside sales, B2B sales, cold calls, new product demonstrations and territory management.
• Handled all aspects of the sales process from initial client consultation, event design to final event production. Managed on-site installation crews ranging in size from 5 to 30 employees. Organized and manned trade show booths and marketing events.
• Played a key roll in development of new electronic and lighting equipment as well as website design.

• Over the course of 11 years of employment, progressed from sales rep, Store Manager, to Sales Manager responsible for 30 retail locations.
• Responsible for training of new employees, store budgeting and marketing, employee scheduling as well as B2B, cold call, B2C and on floor retail sales. Performed product demonstrations for new & existing corporate clients.
• Maintained a professional, pleasant work environment while exceeding goals consistently.