Marcelo Trivino
Lake Worth,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server/Bartender
The Ambassador Hotel-Palm Beach
06.2021 - Current
- Enhanced revenue through effective promotion of dinner specials and cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Laborer/Operator
Contents Only property claim specialist-Wellington
07.2019 - Current
- Loading and unloading furniture, electronics and other household items into box trucks to then store in volts inside our warehouse. Driving Box truck across the state of Florida to deliver personal belongings to home owners. Operating the forklift and pallet jacks to organize in alphabetical order different pallets and large volts from different jobs throughout the warehouse while following OSHA safety rules and regulations. Carefully packing and wrapping homeowners personal belongings using wardrobe boxes, medium boxes, small boxes, pictures boxes and blankets.
Server
Banyan Restaurant and Bar-Delray Beach
12.2018 - 07.2019
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Promoted desserts, appetizers and specialty drinks.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
Server
La Cigale-Delray Beach
11.2016 - 08.2018
- Attended to new customers quickly to inquire about drinks, offer specials knowledge and build positive connections for meal satisfaction.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
Receptionist
Angel Beauty Salon-Boynton Beach
03.2013 - 06.2016
- Answer phone calls
- Schedule Appointments
- Manage register
- Maintenance of the job place such as sweeping, mopping, and cleaning bathrooms.
- Provided skilled clerical support to all team members, promoting improved office efficiency and enhancing productivity.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Sorted incoming mail and directed to correct personnel each day.
- Kept reception area clean and organized to provide visitors with positive first impression of company.
Education
Associate of Arts - Business
Palm Beach State College
Lake Worth, FL01.2016
High School Diploma -
West Boca Raton High
Boca Raton, FL05.2011
Skills
- Bartender Manager
- Shift Leader
- Driving
- Mixologist
- Warehouse Experience
- Customer Service
- Heavy Equipment Operation
- Packaging
- Food Handling
- English
- Sanitation
- Fluent Spanish speaker
- Delivery Driver Experience
- Server
Certification
- Food handler certificate
- Forklift Certified
Timeline
Server/Bartender
The Ambassador Hotel-Palm Beach
06.2021 - Current
Laborer/Operator
Contents Only property claim specialist-Wellington
07.2019 - Current
Server
Banyan Restaurant and Bar-Delray Beach
12.2018 - 07.2019
Server
La Cigale-Delray Beach
11.2016 - 08.2018
Receptionist
Angel Beauty Salon-Boynton Beach
03.2013 - 06.2016
Associate of Arts - Business
Palm Beach State College
High School Diploma -
West Boca Raton High
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