Marcerlo Limias
Orem,UT
Summary
Proactive and meticulous Customer Success Specialist with over 7 years of experience in technical and software industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
18
18
years of professional experience
Work History
Sales Development Representative
Egnyte
Draper, UT
04.2024 - Current
- Supported account executives in achieving over one million dollars in closed-won revenue for 2025.
- Received exceeds expectations recognition for outstanding contributions and performance.
- Conducted outbound prospecting to generate leads and build a robust pipeline.
- Engaged with potential clients through calls and emails, tailoring messaging to their needs.
- Developed targeted outreach strategies that enhanced engagement and increased interest in offerings.
- Trained new team members on best practices for lead generation and client communication techniques.
Sales Development Representative
Revver
Lehi, UT
04.2021 - 08.2023
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
- Expanded client base by conducting market research to identify new prospects and potential business opportunities.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Led the company in ARR by setting the two largest leads that closed in company history.
- Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
- Fostered a competitive yet supportive team environment that encouraged individual growth while driving collective success towards shared goals.
Customer Success Specialist
Lexington Law
North Salt Lake, UT
06.2015 - 01.2021
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Boosted customer retention rates through proactive communication and building strong relationships.
- Improved response times by streamlining support processes and prioritizing urgent requests.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Promoted a positive brand image by consistently delivering exceptional customer service experiences.
- Reduced churn rates by identifying at-risk customers and implementing targeted retention strategies.
- Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.
Technical Support Supervisor
Vivint Home Security And Automation
Provo, UT
03.2009 - 02.2013
- Enhanced customer satisfaction by resolving complex technical issues promptly and efficiently.
- Streamlined the technical support process for improved response times and increased issue resolution rates.
- Mentored junior team members, providing guidance and support for their professional growth.
- Developed comprehensive training materials to ensure consistent knowledge across the technical support team.
- Managed escalated customer complaints, resulting in swift resolutions and strengthened client relationships.
- Coordinated cross-functional teams to address software and hardware issues, improving overall product quality.
- Optimized workflow processes, leading to a more efficient use of resources and reduced wait times for customers.
- Established communication protocols within the team to promote collaboration and information sharing among colleagues.
- Oversaw the creation of a comprehensive knowledge base, enabling faster access to solutions for common problems faced by customers.
- Improved customer retention rates by consistently delivering prompt and effective technical assistance tailored to individual needs.
- Devised strategies that allowed an increase in first-call resolution rates by empowering representatives with additional problem-solving tools.
Marketing Assistant / Video and Sound Engineer
Cornerstone
Orem, UT
05.2008 - 09.2011
- Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.
- Contributed to successful product launches through meticulous coordination of promotional events and activities.
- Supported the development of profitable partnerships by conducting market research and identifying potential collaboration opportunities.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
Education
Associate of Science - Computer Software And Media Applications
Utah Valley University
Orem, UT05-2014
Skills
- Marketing Support
- Product Demonstration
- Relationship Development
- Customer Relationship Building
- Conflict resolution
- Adaptability
- Product knowledge
- Time management
- Customer service
- Excellent communication
Timeline
Sales Development Representative
Egnyte
04.2024 - Current
Sales Development Representative
Revver
04.2021 - 08.2023
Customer Success Specialist
Lexington Law
06.2015 - 01.2021
Technical Support Supervisor
Vivint Home Security And Automation
03.2009 - 02.2013
Marketing Assistant / Video and Sound Engineer
Cornerstone
05.2008 - 09.2011
Associate of Science - Computer Software And Media Applications
Utah Valley University