Marche Jefferson
Waxahachie,Texas
Summary
Dynamic Certified Trainer from Mc'alisters Deli, adept in public speaking and creative problem-solving. Excelled in mentoring new hires, enhancing staff development and productivity. Developed innovative training materials, achieving high trainee satisfaction. Skilled in customer engagement and teamwork, call answering, customer service, greeting customers, etc. I bring proven results in planning, coordination, and executing effective training programs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Trainer
Mc'alisters Deli
05.2020 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
Education
Navarro College
Corsicana, TX 08.2024 -
High School Diploma -
Waxahachie High School
Waxahachie, TX05.2020
Skills
Public Speaking
Soft skills training
New Hire Training
Creative Problem-Solving
Planning and coordination
Call center experience
Customer service
Customer Engagement
Complaint Handling
Customer Needs Assessment
Time management expertise
Teamwork and Collaboration
Problem-Solving
Certification
- Certified Trainer- Mc'alisters Deli - 2021-2024
- Licensed Food handler - 2020-2024
Timeline
Navarro College
08.2024 -
Certified Trainer
Mc'alisters Deli
05.2020 - Current
High School Diploma -
Waxahachie High School