Marchea Brice
Goodyear,AZ
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Cracker Barrel. Recognized for enhancing guest satisfaction through effective communication and meticulous attention to cleanliness standards. Proficient in cash handling and fostering team collaboration, consistently delivering tailored service during peak periods to elevate the dining experience.
Overview
2026
2026
years of professional experience
Work History
Server
Cracker Barrel
Buckeye, AZ
2021 - 01.2026
- Provided attentive and efficient service to ensure a positive guest experience.
- Managed cleanliness and organization of dining area to uphold health standards.
- Fostered teamwork among kitchen staff to streamline food delivery processes and uphold order accuracy.
- Delivered food and beverages efficiently while prioritizing customer satisfaction.
- Operated POS system to process orders, manage billing, and oversee complimentary item distribution.
- Directed collaborative efforts in busy periods to optimize workflow and ensure exceptional guest experiences.
- Engaged with loyal customers to strengthen connections and improve retention outcomes.
- Executed opening and closing procedures to guarantee optimal dining area readiness.
- Elevated customer satisfaction by proactively addressing needs and delivering tailored service.
- Ensured cleanliness and organization of dining area to enhance guest satisfaction.
- Delivered exceptional service during peak periods, ensuring meticulous attention to detail and strong guest rapport.
- Managed simultaneous oversight of multiple tables to deliver exceptional service quality.
- Led training sessions for new team members, focusing on restaurant procedures, menu offerings, and customer service practices.
- Managed customer inquiries and resolved complaints to enhance guest satisfaction.
- Delivered prompt and friendly service to enhance guest satisfaction and dining experience.
Education
Phlebotomy
Oqquirh Mountain Phlebotomy
Phoenix, AZ07.2024
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
Cleanliness standards
Safe food handling
Memory retention
Timeline
Server
Cracker Barrel
2021 - 01.2026
Phlebotomy
Oqquirh Mountain Phlebotomy