Marchella Randazzo
Las Vegas
Summary
Highly motivated and results-oriented manager with 3+ years of experience in customer service/ food handling. Proven track record of successfully handling and getting the job done on time and within budget. Expertise in cash handling, customer service, time management, and multitasking. I am adept at leading cross-functional teams. I am seeking a role where I can leverage my skills to contribute to a company's success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Capriotti's
02.2023 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Manager
Farmer Boys Restaurant
01.2022 - 12.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
ROP Charter Highschool
Yerington, NV01-2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Problem-solving
- Task delegation
- Goal setting
- Workload management
- Team building
- Employee scheduling
- Retail operations
- Strategic planning
Timeline
Assistant Manager
Capriotti's
02.2023 - 03.2025
Manager
Farmer Boys Restaurant
01.2022 - 12.2023
High School Diploma -
ROP Charter Highschool
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