Marchet Johnson
Wesley Chapel,FL
Summary
Developed strong communication and problem-solving skills in customer-focused environment. Proven ability to manage and resolve diverse issues while maintaining high satisfaction levels. Seeking to transition into new field where these transferable skills can be effectively utilized.
Overview
7
7
years of professional experience
Work History
Bartender
International Beer Garten
08.2023 - Current
- Completed cash handling tasks with attention to detail, ensuring correct daily balances.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Served high customer volumes during special events, nights, and weekends.
Bartender/key Holder
Glory Days Grill
Tampa Fl
05.2021 - 08.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
CSR
Realtor.com
Austin, TX
07.2020 - 07.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
Customer Service Representative
Chime Solutions
Dallas, TX
04.2019 - 12.2019
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Chime solutions was offered to freshman’s in college as an internship for our “jobs for success program”.
Lead Customer Service Associate
Walmart
Leander, TX
03.2018 - 04.2020
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Managed customer escalations to senior staff or management when necessary, ensuring the appropriate level of attention was provided for a resolution.
- Maintained impeccable courtesy while handling numerous calls.
- Engaged customers in conversations to identify needs with probing questions.
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Critical thinking
- Microsoft outlook
- Documentation
Timeline
Bartender
International Beer Garten
08.2023 - Current
Bartender/key Holder
Glory Days Grill
05.2021 - 08.2023
CSR
Realtor.com
07.2020 - 07.2021
Customer Service Representative
Chime Solutions
04.2019 - 12.2019
Lead Customer Service Associate
Walmart
03.2018 - 04.2020