Marci Taylor
Rio Hotel and Casino
Las Vegas,NV
13
years of professional experience
Dedicated Room Reservations Agent with a strong focus on enhancing customer satisfaction and streamlining reservation procedures. Proven ability to manage inquiries efficiently, handle disputes calmly, and collaborate effectively across departments.
Work History
Room Reservations Agent
1 Year 10 Months- Managed room reservations efficiently using property management systems to optimize guest experiences.
- Assisted clients with booking inquiries, providing exceptional customer service and support.
- Processed changes and cancellations promptly, ensuring accurate updates in reservation systems.
- Collaborated with front desk staff to coordinate special requests and ensure seamless check-in processes.
- Resolved reservation discrepancies by investigating issues and implementing corrective actions swiftly.
- Maintained comprehensive knowledge of room availability, rates, and hotel amenities for effective guest communication.
- Trained new team members on reservation protocols and system functionalities to enhance team performance.
- Collaborated with hotel departments to ensure smooth coordination and communication regarding guest stays.
- Enhanced customer satisfaction by efficiently processing room reservations and providing personalized service.
- Assisted guests with special requests, resulting in a memorable stay and positive feedback.
Room Reservations Agent
11 Years 4 Months- Elevated overall guest experience by recommending local attractions or dining options tailored to individual interests.
- Utilized property management systems effectively for streamlined reservation management and data tracking.
- Assisted front desk staff with overflow tasks during busy periods, ensuring prompt guest service throughout their stay.
- Contributed to monthly reporting on occupancy trends, identifying areas for improvement in service delivery.
- Streamlined reservation procedures for increased efficiency and improved guest experience.
- Resolved reservation issues promptly, maintaining professionalism and composure under pressure.
- Monitored room availability closely, optimizing occupancy rates by adjusting bookings as needed.
- Contributed to hotel revenue growth through upselling additional services and amenities during the reservation process.
Education
High School Diploma
Skills
Customer engagement
Efficient work habits
Goal-oriented mindset
Guest relations
Reservation software
Client confidentiality
Reservation management
Stress management
Conflict resolution
Interests
Kayaking
Playing Sports
Hiking
Backpacking
Timeline
Room Reservations Agent
Rio Hotel and Casino
09.2023 - 07.2025Read More
Room Reservations Agent
Treasure Island Hotel & Casino
04.2012 - 08.2023Read More
Eldorado High School
High School Diploma
Read More