Marcia Burke
McDonough,GA
Summary
Dynamic and results-oriented professional with a strong commitment to providing exceptional customer service and support. Demonstrates a proven track record of organizational efficiency, effective case management, and problem-solving abilities. Eager to leverage skills in a challenging environment to drive success and contribute to the achievement of company goals.
Overview
29
29
years of professional experience
Work History
Operational Manager
Vectour Group
04.2024 - 11.2024
- Overseeing and managing the day to day daily shuttle and parking operations at Atlanta International Airport to ensure efficiency and effectiveness
- Implement operational policies and strategies to meet company objectives and goals
- Ensure company services provided meet customers’ expectations for a positive parking and shuttle experience
- Prepares documents, reports, and correspondence and skill using a variety of office instructions according to the internal and external clients specifications
- Automation software, such as spreadsheet and word processing software
- Coach and mentor staff to achieve operational excellence and foster a positive work environment
- Utilize ADP time and attendance system to review accuracy of employee payroll
- Reviewed and made adjustments for employee payment issue discrepancy
Court Clerk/ Administrative Aide
Spalding County Sentence Enforcement
08.2023 - 03.2024
- Provided Customer Service functions by phone, mail and in-person to assist regarding court cases
- Attended court to perform intake cases on new probationers
- Received probation payments and update the systems to reflect the new probation fee balance and conditions due
- Completed end of day balance log and ledgers and made overnight deposits to bank
- Updated intake files of inmates violating bond
- Assisted probationers with completion of various forms and documentations and offered solutions to problems/ complaints
Forklift and Logistics Associate
DHL Supply Chain Warehouse
01.2018 - 08.2020
- Monitored inbound and outbound freight operations to establish timely movement of freight
- Conducted investigations to resolve issues related to logistics and scanned cargo movements
- Maintained accurate inventory counts
- Ensured quality assurance processes and procedures were followed
- Performed product counts
- Staged materials within designated areas
- Operated all necessary warehouse equipment and tools
- Utilized a warehouse management system to maintain appropriate work documents
- Reviewed work orders and offered input and approval
- Managed and resolved issues
- Inspected freight to ensure no defective products were shipped and batch review of items according to the out-going order
- Identified and notified upper management of any concerns that were deemed not safe and cost effective
Military Police/Logistics Specialist
US ARMY
05.1996 - 08.2016
- Reviewed and verified quantities received against bills of contracts, purchase requests and shipping documents
- Unload, unpack, count, segregate, palletize, and store incoming supplies and equipment
- Stock control, issue, receipt, and accounting procedures
- Procedures for shipping, receiving storing, and issuing stock
- Movement, storage, and maintenance of ammunition
- Procedures for handling medical and food supplies
- Military Police Liaison, (organizing, planning, and advising Military Police Units preparing for deployment)
- Drafted the Standard Operating Procedure for Military Cells and assets
- Security Operations Supervisor
- Developed and Conducted Leadership Training for Military Police Personnel
- Facilitated Safety Training and Drills
Education
Business Administration -
Interactive College of Technology
12.2019
Skills
- Customer Service
- Conflict Resolution
- Client Satisfaction
- Organizational Efficiency
- Task Management
- Schedule Management
- Workflow Optimization
- Process Optimization
- Communication
- Written Communication
- Verbal Communication
- Client Communication
- Technical Proficiency
- MS Office 365
- Data Entry
- Digital Information Management
- Problem Solving
- Analytical Skills
- Critical Thinking
- Resourcefulness
Timeline
Operational Manager
Vectour Group
04.2024 - 11.2024
Court Clerk/ Administrative Aide
Spalding County Sentence Enforcement
08.2023 - 03.2024
Forklift and Logistics Associate
DHL Supply Chain Warehouse
01.2018 - 08.2020
Military Police/Logistics Specialist
US ARMY
05.1996 - 08.2016
Business Administration -
Interactive College of Technology
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