Summary
Overview
Work History
Education
Skills
Timeline
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Marcia Hayden

Louisville,KY

Summary

Seasoned Customer Service Representative with a proven track record at Computershare, excelling in complaint resolution and call center operations. Demonstrated ability to support senior leadership and consult customers effectively, enhancing service standards. Skilled in account updating and adept at fostering professional relationships, ensuring high customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Computershare
Louisville , KY
11.2018 - 03.2024
  • Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
  • Assisted customers in resolving issues with their accounts or stock settlements.
  • Received incoming calls from customers and responded to inquiries about class action features and benefits.
  • Maintained a professional attitude while providing excellent customer service.
  • Identified potential problems and escalated them as needed to ensure resolution.
  • Initiated contact with customers via telephone or email when necessary.
  • Worked closely with other departments to resolve complex customer issues paid initial or replacement checks as needed.
  • Assisted team members with difficult calls or queries when required.

Agent Support

Aeroteck
Louisville, KY
02.2017 - 01.2018
  • Provided personal account information, card use, and reimbursements for health savings accounts, along with some light receptionist duties.
  • Greeted visitors by phone and in person, and maintained security access to the building by issuing badges.
  • Supported front desk operations by providing customer service when needed.

Education

High School Diploma -

Eminence High School
Eminence, KY
05-1971

Some College (No Degree) - Business Adminstration

Kentucky State University
Frankfort, KY

Skills

  • Complaint resolution
  • Account updating
  • Service standard compliance
  • Senior leadership support
  • Customer consulting
  • Call center experience

Timeline

Customer Service Representative

Computershare
11.2018 - 03.2024

Agent Support

Aeroteck
02.2017 - 01.2018

High School Diploma -

Eminence High School

Some College (No Degree) - Business Adminstration

Kentucky State University

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Marcia Hayden