Summary
Overview
Work History
Education
Skills
Timeline
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Marcia Senior-Robinson

Davie,FL

Summary

Proven Office Manager with a track record of enhancing customer service and streamlining office operations at Blue Suit Auto Body. Expert in office administration and organizational skills, significantly improving document confidentiality and financial accuracy. Collaborates effectively across roles, elevating patient and client experiences through meticulous attention to detail and a proactive approach.

Overview

11
11
years of professional experience

Work History

Office Manager

Blue Suit Auto Body
04.2022 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Home Health Caregiver

Monef Health Services Inc
08.2021 - 02.2022
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.

Housekeeper

Douglas Cramer
05.2018 - 05.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Owner/Manager

Marcy Maids
03.2014 - 01.2018
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Education

Bachelor of Science - Accounting

Fitz-Henley's Business College
Kingston Jamaica
07.1983

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration

Timeline

Office Manager

Blue Suit Auto Body
04.2022 - Current

Home Health Caregiver

Monef Health Services Inc
08.2021 - 02.2022

Housekeeper

Douglas Cramer
05.2018 - 05.2021

Owner/Manager

Marcy Maids
03.2014 - 01.2018

Bachelor of Science - Accounting

Fitz-Henley's Business College

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Marcia Senior-Robinson